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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 397005571
Report Date: 04/24/2026
Date Signed: 04/24/2026 11:51:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2025 and conducted by Evaluator Albert Johnson
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20251120082630
FACILITY NAME:ENCLAVE AT THE DELTAFACILITY NUMBER:
397005571
ADMINISTRATOR:WALSH, ASHLEYFACILITY TYPE:
735
ADDRESS:4951 EIGHT MILE ROADTELEPHONE:
(209) 210-4863
CITY:STOCKTONSTATE: CAZIP CODE:
95212
CAPACITY:45CENSUS: DATE:
04/24/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Diamond CTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff are not ensuring the residents rooms are clean
Staff did not enusre the residents had towels
Staff are serving contaminated water to residents
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Johnson and Lund arrived and met with Diamond to deliver the complaint investigation finding for the above allegations.

During the investigation, observations and available documentation did not corroborate the allegations. The water fountain was observed; however, there was no evidence confirming the presence of mildew or that the equipment was improperly maintained. No medical documentation was provided to verify that a resident contracted E. coli or that any illness was linked to the facility’s water source.

Continued
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20251120082630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ENCLAVE AT THE DELTA
FACILITY NUMBER: 397005571
VISIT DATE: 04/24/2026
NARRATIVE
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Resident rooms were observed, and while some areas showed normal wear, there was insufficient evidence to support that rooms were unsanitary or that walls and floors were excessively dirty. Towels and hygiene supplies were observed on site, and staff reported that residents have access to linens as needed.

Regarding the claim that excluded individuals were present, a review of the Licensing Information System (LIS) did not show any exclusions for the individuals named. No evidence was found to support that the facility was violating exclusion requirements.

Interviews with staff and residents did not substantiate claims of ongoing violence or threats toward staff. While some residents may exhibit challenging behaviors, there was no evidence that staff were placed in unsafe conditions.

Although the concerns may have occurred or may be valid to some degree, there is not a preponderance of evidence to prove the allegations. Therefore, the allegations are UNSUBSTANTIATED.
SUPERVISORS NAME: Lisa Rios
LICENSING EVALUATOR NAME: Albert Johnson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2