397005571-5-14-2026-27-AS-LKIG-DUAMDU-20260521093143

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 397005571
Report Date: 05/14/2026
Date Signed: 05/14/2026 03:52:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2026 and conducted by Evaluator Michael Bilger

COMPLAINT CONTROL NUMBER: 27-AS-20260304142200

FACILITY NAME:	ENCLAVE AT THE DELTA		FACILITY NUMBER:	397005571
ADMINISTRATOR:	WALSH, ASHLEY		FACILITY TYPE:	735
ADDRESS:	4951 EIGHT MILE ROAD		TELEPHONE:	(209) 210-4863
CITY:	STOCKTON	STATE: CA	ZIP CODE:	95212
CAPACITY:	45	CENSUS: 37	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Diamond Curtis		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff did not safeguard resident's personal belongings
Staff is making inappropriate comments towards resident
Staff is inappropriately entering residents rooms

INVESTIGATION FINDINGS:

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On 5/14/2026 at 2:30pm, Licensing Program Analysts (LPAs) Michael Bilger and Albert Johnson arrived unannounced to deliver and discuss findings for the allegations noted above. LPA met with Administrator Diamond Curtis and explained the purpose of the visit. During this investigation, LPA conducted interviews with four staff and three residents in care, and one additional witness. Additionally, LPA reviewed facility file documentation including physician report, needs and service plan and employee file record. LPA also conducted a facility observation on 3-11-2026 and 3-14-2026.

Allegation: Staff did not safeguard resident’s personal belongings. LPA conducted interviews and record reviews as stated above. Based on interviews and record reviews, conflicting statements revealed a chocolate bar belonging to resident1 (R1) may have been given to staff1 (R1) for purposes of safekeeping. Additional interviews, however, could not confirm if this item was given to S1 for this purpose.

{Cont. 9099C}

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Michael Bilger
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20260304142200

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ENCLAVE AT THE DELTA	FACILITY NUMBER: 397005571
	VISIT DATE: 05/14/2026

NARRATIVE

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Further interviews with S2, S3, S4, and additional witness did not result in corroborated evidence to prove the allegation. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED.

Allegation: Staff are making inappropriate comments towards resident. LPA conducted interviews and record reviews as noted above. Based on these interviews and record reviews, it was revealed that S1 has contact with R1 and R2 in relation to general job duties. Additional interviews were conducted with S2, S3, S4. A facility observation was also conducted as stated above. The interviews, observations, and record reviews conducted revealed that although S1 had regular contact with R1 and R2 including various conversations, there is no conclusive evidence to prove these conversations included inappropriate statements. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED.

Allegation: Staff is inappropriately entering residents rooms. LPA conducted interviews and observations as noted above. Interviews were conducted with S1, S2, S3, S4 as well as R1, R2, and R3. Based on these interviews it was revealed that although S1 enters resident rooms as part of S1’s general job duties, there were no corroborated statements or evidence to suggest resident rooms were entered into in an inappropriate manner. As result, there is not a preponderance of evidence to prove the above allegation occurred. As a result, this allegation is UNSUBSTANTIATED.

A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Administrator and a copy of this report was provided. Appeal rights provided.

SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Michael Bilger
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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