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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 397202947
Report Date: 06/13/2024
Date Signed: 06/13/2024 11:23:39 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2024 and conducted by Evaluator Avelina Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20240405103624
FACILITY NAME:NEW HOPE GUEST HOME - TRETHEWAYFACILITY NUMBER:
397202947
ADMINISTRATOR:FELIX, ROBERT A.FACILITY TYPE:
735
ADDRESS:17451 NO. TRETHEWAY ROADTELEPHONE:
(209) 333-9322
CITY:LOCKEFORDSTATE: CAZIP CODE:
95237
CAPACITY:6CENSUS: 5DATE:
06/13/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Robert Felix and Joan Talaroc TIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff member hit resident.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/13/2024 at 9:00 AM, Licensing Program Analyst (LPA) Avelina Martinez arrived at the facility unannounced to deliver complaint findings. LPA Martinez met with Robert Felix and Joan Talaroc during today’s visit and explained the purpose of today's visit.

Throughout the course of this investigation, the Department conducted interviews and reviewed facility files. Based on the investigation, there was no indication of sexual abuse. Furthermore, client 1 (C1) could not elaborate or provide details regarding a hitting incident allegation. Based on interviews, multiple contradictions that were made during the investigation, it was determined there was not enough evidence to indicate C1 was hit by a staff. As a result, due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, and therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Avelina Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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