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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 405800130
Report Date: 12/24/2024
Date Signed: 12/24/2024 10:23:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2024 and conducted by Evaluator Rachael De Leon
COMPLAINT CONTROL NUMBER: 29-AS-20240220211138
FACILITY NAME:C.A.L.L.-RAMONA HOUSEFACILITY NUMBER:
405800130
ADMINISTRATOR:RANDYN TORRESFACILITY TYPE:
735
ADDRESS:3355 RAMONA ROADTELEPHONE:
(805) 466-2909
CITY:ATASCADEROSTATE: CAZIP CODE:
93422
CAPACITY:4CENSUS: 4DATE:
12/24/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Randyn Torres, AdministrastorTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Staff does not ensure the facility is stocked with food
Staff inappropriately restrained a client
Staff is mistreating the clients while in care
INVESTIGATION FINDINGS:
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Licensing Program analyst (LPA) De Leon conducted a subsequent complaint visit to the facility above.
LPA met with Randyn Torres, Administrator and explained the purpose of the visit.

LPA De Leon conducted the 10-day complaint visit on 02/23/2024, LPA toured the facility, checked the food supply, emergency food supply and water, and safe room/staff office supply room, medication room, requested records and conducted staff interview at 11:00am.
LPA De Leon conducted additional interviews with staff on 02/23/2024 at 11:45am, on 12/05/2024 at 3:25pm and 3:50pm and on 12/09/2024 at 4:08pm.


Continued 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 12/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20240220211138
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: C.A.L.L.-RAMONA HOUSE
FACILITY NUMBER: 405800130
VISIT DATE: 12/24/2024
NARRATIVE
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On the allegation: Staff does not ensure the facility is stocked with food. LPA interviewed 4/5 staff which revealed the facility always has food for 3 and 2 snacks daily for 4 clients, there is always food to make meals, occasionally an item or two may run low but grocery shopping is done weekly so the clients never go without. 1 of 5 Staff reported that a staff was taking or throwing away food to make it look like the newly hired House Supervisor was not doing their job. 4/5 staff agreed that the lead staff was making it hard on the supervisor to learn and do the job but it never led to the clients doing without anything. LPA toured the facility on 01/24/2024, 02/20/2024 and 04/11/2024 the food was well stocked with extra supplies of food and water for emergency purposes; therefore, this allegation is Unsubstantiated at this time.

On the allegation: Staff inappropriately restrained a client. LPA interviewed 4/6 staff which did not reveal anyone inappropriately restraining a client it care. 1/5 staff said the facility no longer has a safe room, that along time ago they had a client in care that they needed to use it with but no longer had the client in care and since then the room was turned into staff office and medication room. 1/5 Facility staff did not have current CPI Training, all other staff was current. The facility did not have any incident report for client being inappropriately restrained. 4/5 staff felt the House Supervisor was kind, caring and good with the clients and never seen anything to indicate a client had been inappropriately restrained. 4/5 staff stated the lead staff did not want the house supervisor to get the job and was making the job harder for the house supervisor. The house supervisor resigned on 02/20/2024. The staff felt the clients were always cared for even with the staffing issues going on therefore this allegation is deemed Unsubstantiated at this time.

On the allegation: Staff is mistreating the clients while in care. LPA interviewed 4/6 staff which revealed around the time of the complaint the program had changed many administrators, house supervisors and lead staff positions through several of the facilities which led to the lead staff being upset about the House Supervisor chosen for the position at the facility. The lead staff was not helping the house supervisor and tension was felt with the staffing. 4/6 staff stated the House Supervisor was kind, caring and good to the clients in care and never mistreated them in anyway. 5/6 staff said the house manager resigned from the position due to the lead staff and the lead staff was moved over to another facility to work. 4/6 staff felt this was a false allegation and was don’t occurring to any of the clients in care therefore, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report printed for Administrator.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 12/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2