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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 405801962
Report Date: 11/17/2021
Date Signed: 11/17/2021 12:51:49 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2021 and conducted by Evaluator Rachael De Leon
COMPLAINT CONTROL NUMBER: 29-AS-20210921115018
FACILITY NAME:SINGLETREE CARING HANDSFACILITY NUMBER:
405801962
ADMINISTRATOR:CHERYLL YABUT ESTACIOFACILITY TYPE:
740
ADDRESS:1789 SINGLETREE COURTTELEPHONE:
(805) 439-1119
CITY:SAN LUIS OBISPOSTATE: CAZIP CODE:
93405
CAPACITY:6CENSUS: 5DATE:
11/17/2021
UNANNOUNCEDTIME BEGAN:
12:09 PM
MET WITH:Staff Nancy NaguitTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Residents are not receiving medical attention
Residents are not receiving water or enough food
Resident's medication is not refilled timely
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) De Leon conducted a subsequent complaint visit to the facility above. LPA met with Staff as Administrator was not available to meet with LPA at this time. LPA called Administrator and explained the purpose of the visit. Administrator authorized for staff to sign complaint.

LPA Jeffries conducted the original 10-day complaint visit on 09/27/2021 toured the facility, interviewed staff, residents, witnesses, conducted a file review and a medication audit between 10:18 am and 3:15 pm. LPA De Leon conducted interview with staff on 10/11/2021 at 4:16 pm and interviewed witness on 10/11/2021 at 4:55 pm. LPA toured the food supply on 11/17/2021 at 12:15 pm.

Continued 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Kelly BurleyTELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Rachael De LeonTELEPHONE: (805) 450-0262
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 29-AS-20210921115018
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SINGLETREE CARING HANDS
FACILITY NUMBER: 405801962
VISIT DATE: 11/17/2021
NARRATIVE
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On the allegation: Residents are not receiving medical attention. LPA interviewed staff and witnesses that revealed R1 had a change in condition, was not taken to the doctor, nor was the doctor informed by the staff or facility. Family interviews revealed that family had to come to the facility to get R1 tested for possible urinary tract infection, take specimen to the lab, get results and pick up additional medications prescribed to R1 and this was due to the facility only having 1 staff on duty and Administrator being on vacation. Based on the evidence the allegation is deemed Substantiated at this time.

On the allegation: Residents are not receiving water or enough food. LPA’s interviewed family and staff which revealed that R1 was given minimal food not meeting quality and quantity for a normal diet, had weight loss and was unable to feed self any longer which Administrator and staff did not realize so R1 was not eating adequately on a daily bases. R1 was dehydrated and was not being given water/fluids to keep hydrated daily. Based on the evidence this allegation is deemed Substantiated at this time.

On the allegation: Resident's medication is not refilled timely. LPA’s interviewed staff, family, witness, residents, and conducted a medication record review which revealed R1 had a medication that ran out and was not refilled and was not being given the correct dose of another medication. R1-R5 did not have the central stored medication records at the facility for the residents in care. After Audit of R1’s medications LPA Jeffries found additional medication that would run out before the Administrator was back from vacation. Staff revealed they only help assist residents with self-administration on medication and the Administrator fills, picks up or has medications delivered to the facility, while Administrator was gone no medications would be refilled/picked up or delivered. Based on the evidence the allegation is deemed Substantiated at this time.

Exit interview conducted, deficiencies cited, copy of report and appeal rights given to Administrator to sign and return to the Goleta office.
SUPERVISOR'S NAME: Kelly BurleyTELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Rachael De LeonTELEPHONE: (805) 450-0262
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 29-AS-20210921115018
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SINGLETREE CARING HANDS
FACILITY NUMBER: 405801962
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/17/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/24/2021
Section Cited
CCR
87465(h)(6)(A-F)
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(a)...The plan shall encourage routine medical and dental care and provide for assistance in obtaining such care,...(2)...This requirement was not met as evidenced by:
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Administrator agreed to read, review and have a complete understanding of regulation 87465 and provide a sign statement of understating requirements/regulation.
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Based on staff and witness interviews the licensee did not comply with the above regulation, the facility did not aid with meeting R1’s medical needs or transportation which poses a potential health and safety risk to residents in care.
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Type B
11/24/2021
Section Cited
CCR
87468.2(a)(5)
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(a)...facilities for the elderly shall have all of the following personal rights:(5)To be served food of the quality and quantity necessary to meet their nutritional needs. This requirement was not met as evidenced by:
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Administrator agreed to poll resident for likes and dislikes of food, make weekly menu plans, purchase enough groceries to meet the quality and quantity necessary to meet their nutritional...continued below...
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Based on records and interviews the licensee did not comply with the regulation above, R1 could not longer eat on own, quality and quantity of food purchased was cut back, R1 lost weight and was dehydrated which poses a potential personal rights risk to residents in care.
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needs. Have staff assist with any residents that can no longer eat on their own. Provide resident records of food likes/dislikes, weekly menu, and grocery list and receipts for week of November 21st-27th.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kelly BurleyTELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Rachael De LeonTELEPHONE: (805) 450-0262
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 29-AS-20210921115018
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SINGLETREE CARING HANDS
FACILITY NUMBER: 405801962
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/17/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/24/2021
Section Cited
CCR
87465(h)(6)(A-F)
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(h)...:(6)The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes:(A-F)...This requirement was not met as evidenced by:
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Administrator agreed to make up a CSMDR for each resident in care and provide a copy a the CSMDR with the MAR for each resident in care to CCL for the month of November.
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Based on record review the Licensee did not comply with the above R1-R5 did not have any centrally stored medications or destruct records at the facility which poses a potential health and safety risks to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kelly BurleyTELEPHONE: (805) 562-0413
LICENSING EVALUATOR NAME: Rachael De LeonTELEPHONE: (805) 450-0262
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4