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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 405802283
Report Date: 04/16/2026
Date Signed: 04/16/2026 01:39:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Rachael De Leon
COMPLAINT CONTROL NUMBER: 29-AS-20260414120655
FACILITY NAME:HOBSON SONSHINE HOMEFACILITY NUMBER:
405802283
ADMINISTRATOR:HOBSON, NANCYFACILITY TYPE:
735
ADDRESS:12105 EL CAMINO REALTELEPHONE:
(805) 461-1437
CITY:ATASCADEROSTATE: CAZIP CODE:
93422
CAPACITY:6CENSUS: 6DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Nancy Hobson, AdministratorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff do not ensure food served is of good quality.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) De Leon and Quality Assurance Specialist (QA) Briana Hartwell conducted a 10-day complaint visit to the facility above. LPA met with Nancy Hobson and explained the purpose of the visit. Nancy called Julie Hawke Licensee to come over for the visit, Licensee arrived shortly after.

LPA spoke with Nancy and Julie regarding the complaint, the food at the facility as well as the lunches served to residents in care.

Julie stated the food has differennt dates to go by, the shopping is done at several stores Ralphs, Food for Less and the Grocery Outlet, the food has labels for "Best if Used by ", "Use by" and "Sell by" dates which can be confusing if it is not expired we would make sure it was not spoiled before using anything. The facility is always stocked with food to met regualtion requirements.
9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260414120655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: HOBSON SONSHINE HOME
FACILITY NUMBER: 405802283
VISIT DATE: 04/16/2026
NARRATIVE
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LPA De Leon and QA Hartwell inspected the refrigerator, freezer, pantry cupboards and large freezer in the laundry room. A large amount of can food was found to be expired, several open food packages that were not stored properly in the refrigerator and freezer, as well as foods in the freezer that were freezer burnt. The freezer was stuffed full and did not allow for proper air circulation. Licensee and Administrator threw out old expired food and kept some of the canned foods with sell by dates for staff use only. QA Hartwell took photographs of all expired food. The facility remained with a supply of food to meet the regulation requirements.

LPA told Licensee and Administrator that staff food should be kept separate then residents food.
The facility has a staff refrigerator in the laundry room, LPA and QA did not inspect the staff refrigerator or cupboards as it belongs to the live in staff at the facility and is not residents food to inspect.

Licensee and Administrator have one resident in care that will eat continually if allowed and will take food from other residents in care, QA Hartwell will work with Licensee to have this put into the residents Individual Program Plan (IPP).

Based on LPA & QA observation the facility did have food that was not of good quality to be served to the residents in care therefore this allegation is Substantiated at this time.

Exit interview conducted, deficiency cited, copy of report and appeal rights printed for Administrator and Licensee.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260414120655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: HOBSON SONSHINE HOME
FACILITY NUMBER: 405802283
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/23/2026
Section Cited
CCR
80076(a)(1)
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(a).(1)All food shall be safe and of the quality and in the quantity necessary to meet the needs of the clients. ... All food shall be selected, stored, prepared and served in a safe and healthful manner. this regulation was not met as evidenced by:
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Administrator agreed to go through all food supplies, making sure old, spoiled or expired food is disposed of, review regualtions 80076 and 85076 for quality and quantity of residents food, provide a written letter of understanding the food service requirements to CCL.
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Based on observation the Licensee did not comply with the regualtion above, food was expired, not packaged properly, and freezer burnt which poses a potential health, safety and personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
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