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25 | At 10:40am on 07/06/2023, Licensing Program Analyst (LPA) Jeffries arrived at the facility unannounced to conduct a Case Management visit. LPA met with Primary Care Giver, Lizeth Tunac announced who he was and the reason for the visit. On 07/03/2023 and 07/05/2023, LPA called the facilities main number in response to a transfer request that was denied for a new employee, left two voice messages for call back on both numbers CCLD had for the facility. However, no call back was conducted and prompted this visit. LPA arrived today to ensure that denied employee was not working and that the telephone service for the residents is in compliance with regulations (87311). LPA requested LIC 500 and checked the three current employees working at the facility on this visit, they are all cleared and the denied transfer request employee was not present at the facility and S1 stated that the denied transfer request employee has not started working as of this visit. LPA check facility's phone and facilities phone is working for residents use according to regulation 87311. The facility phone number is (805) 296-7930. LPA advised S1 to have Licensee/Administrator to email LPA to change the phone number to the facility officially. LPA is issuing a technical assistance for the phone number change. |