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32 | On 4/02/21 at 11:39 am, LPA interviewed Mike Mayfield, Executive Director and Administrator. Administrator states that housekeeping is done on a weekly basis and there is a schedule of which rooms are cleaned on Monday, Tuesday, etc. He explains that there is currently one housekeeper and that dining staff, concierge, and the maintenance director assist with cleaning when needed. He says that when a resident pushes their call pendant, staff are expected to respond “as quickly as possible” and that residents expect a “5-10 minute response.”
On 5/28/22 between 12:30 pm and 3:05 pm, LPA interviewed four residents. Resident #1 (R1) stated that when they call staff for assistance, they typically arrive within two to three minutes. R1 says staff used to pick up trash twice a day, but now they pick up trash once a day. R1 says there was a time when the plumbing in their bathroom had major back-up problems so R1 stayed with family, and R1 explained that the “Executive Director personally called me and said it was okay to go back to my room. I was very impressed that she gave me a call.” Resident #2 (R2) says that when they uses their call button, staff typically “arrive in a timely fashion, between two to three minutes.” R2 did say it would be nice if staff empty R2’s trash more than one day per week. Resident #3 (R3) remarked that they have not used their call pendant, however, R3 says “I hear the gentleman in the room above me who falls often and staff typically respond within two to three minutes.” R3 says that staff come in once a week to clean the room and daily to empty trash. R3 stated that they have contacted staff to clean or repair something and that it “takes about a half hour for them to get here.” Resident #4 (R4) says staff usually get to R4’s room within five minutes. R4 explains that staff pick up trash every day, and that one time, R4 accidentally spilled a drink on the carpet, and staff responded within two to three minutes.
On 6/09/22 at 4:34 pm, LPA interviewed Resident #5 (R5) who says they have not used their pendant to request staff assistance. R5 mentions that R5’s room is clean and that the housekeeper “takes care of it.”
On 6/10/22 at 2:44 pm, LPA interviewed Resident #6 (R6). R6 reports that they push their call pendant “several times a day” and that “staff respond in a reasonable amount of time, within 5-10 minutes.” R6 states they are very independent and when they spill “coffee” on the floor, they clean it themself. R6 mentioned a time when they had furniture break and they called staff with their pendant. R6 says “staff responded quickly.”
Continued on 9099-C.
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