9/21/21 at 2:16 pm, LPA interviewed Witness #4 (W4) at United Foods. W4 states that United Foods has taken the facility to small claims court for monies owed. W4 says they stopped selling to the facility on 7/20/21 and closed their account due to payments not received. W4 states purchases for a month were due by the 10^th of the next month and that the facility was late “several times.”

On 10/08/21 at 1:15 pm, LPA interviewed Witness #5 (W5), an entertainer. W5 says that they performed for the facility many times over 4-5 years ago and performed there only once in April 2021. W5 explains that they were supposed to get $100 for the 4/21 performance, however, W5 says “it took much longer to get paid than I expected.” W5 states that they hadn’t received payment until four months later and only after pursuing payment many times. W5 says they will not be performing at the facility again due to not getting paid in a reasonable amount of time.

On 10/08/21 at 4:41 pm, LPA interviewed Witness #6 (W6), a musician. W6 says that they performed at the facility for five years and in 2021, there was a “glitch this year in getting paid.” W6 explains that the check did not come, and facility staff said they “changed their accounting system.” W6 says they cancelled a couple of dates in July and August 2021 due to non-payment.

On 10/19/21 at 10:36 am, LPA spoke with Witness #7 (W7), a performer. W7 says they have been playing at the facility for 10 years and explains “when the facility was the Manse on Marsh, we were paid in a timely manner. Since the new company took over, we haven’t been paid for 6 months.” W7 says that they followed up six times on payment and after 6 months, they were “finally paid, however, the amount was lower than agreed upon.”

Continued on 9099-C.

On 5/28/22 between 12:30 pm and 3:05 pm, LPA interviewed four residents. Residents stated there has never been a time while residing in the facility that they were without basic needs such as water, electricity, or heat. Residents state that, on occasion, when the water is turned off for a repair, they are notified by staff in advance. Residents state that there is plenty of food and they have never been without while living in the facility.

On 5/28/22 at 1:36 pm, LPA interviewed Staff #1 (S1). S1 says they have never been without something needed to do their job. S1 says “Sometimes there’s no cottage cheese which is a commonly asked for item, but I give a note to my supervisor, and it’s typically there within a day or two.”

On 5/28/22 at 2:17 pm, LPA interviewed Staff #2 (S2). S2 says that they “have all the resources to do my job,” however, they describe a staffing shortage where “other staff help in other departments and they are not cross-trained.”

On 6/27/22 at 3:45 pm, LPA reviewed utilities statements and the facility’s balance sheets for January through August 2021. The facility was late in making a payment on 16 out of 47 statements. However, the balances were paid in full at a later date. LPA reviewed the facility’s account for food vendors and found that the facility paid United Foods late on 81 out of 145 invoices in January through August 2021. The facility’s balance sheets for the same time period show a positive net income in 7 out of the 8 months.

Based on evidence obtained, the allegation “Facility is not financially solvent,” is deemed Unsubstantiated at this time. The facility was found to be financially solvent in that records show vendors were paid and interviews with residents and staff reveal there have been no interruptions in basic needs such as food and utilities. However, a Technical Violation is being given due to the fact that the facility was late in paying utilities and food invoices by the due dates 81 out of 145 times in January through August of 2021. LPA advised the facility that it is a best practice to pay vendors on-time to continue providing basic services to residents in care.

Exit interview conducted and a copy of the reports emailed to Administrator.