405850222-6-4-2025-29-AS-KBUY-DJ5S7U-20250630133808

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 405850222
Report Date: 06/04/2025
Date Signed: 06/04/2025 11:24:20 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2025 and conducted by Evaluator Mark Jeffries

COMPLAINT CONTROL NUMBER: 29-AS-20250602162744

FACILITY NAME:	LIFETOUCH THE ELEGANT LIVING RESIDENTIAL HOME CARE		FACILITY NUMBER:	405850222
ADMINISTRATOR:	AQUINO, AMELITA I.		FACILITY TYPE:	740
ADDRESS:	1934 TULIPWOOD DRIVE		TELEPHONE:	(805) 878-3409
CITY:	PASO ROBLES	STATE: CA	ZIP CODE:	93446
CAPACITY:	6	CENSUS: 2	DATE:	06/04/2025
		UNANNOUNCED	TIME BEGAN:	07:35 AM
MET WITH:	(By Phone) Administrator, Amelita Aquino and S1, Cora Castillo		TIME COMPLETED:	11:46 AM

ALLEGATION(S):

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Staff did not maintain a comfortable temperature for residents in care.

INVESTIGATION FINDINGS:

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At 7:30am on 06/04/2025, Licensing Program Analyst (LPA) Jeffries arrived unannounced to the facility to conduct the initial investigation to the allegation to this complaint and LPA was also able to issue final findings to this allegation based on observations, interviews, and documentation. LPA met with Direct Care Staff, Dennis Pagio (S2) and Direct Care Staff, Cora Castillo (S2), LPA contacted Administrator by phone who had scheduled appointments and requested staff review and sign complaint report.
As to the allegation of, "Staff did not maintain a comfortable temperature for residents in care." It was alleged that, the air conditioner was not working during a hot day. It was discovered by observation, documentation, and interviewees. On 06/04/2025, LPA Jeffries conducted an interview with S1, who stated that the Air Condition has always worked and has never been broken since he has been working at the facility (2015). On 06/04/2025, LPA Jeffries conducted an interview with S1, who stated that the air conditioner has always been working and the facility stays cold and never gets hot. S1 has been working at the facility for 3 months. On 06/04/2025, LPA Jeffries conducted an interview with Resident 1 (R1) R1 stated that the facility
CONTINUED on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250602162744

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LIFETOUCH THE ELEGANT LIVING RESIDENTIAL HOME CARE	FACILITY NUMBER: 405850222
	VISIT DATE: 06/04/2025

NARRATIVE

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is always comfortable and has never had any issues with it being to hot or cold. On 06//04/2025 R2 declined to be interviewed. On 06/04/2025, LPA Jeffries observed the air conditioner to be operating normally, and the facility was a comfortable 70*(f) at 9:30am on 06/04/2025. LPA noted that there was a clear frame around the thermostat control with no cover, allowing full access to the thermostat control by everyone in the facility. LPA noted that on 06/02/2025, Paso Robles Police Officer, Stewart reported that, "Facility was orderly, neat, taken care of. Could feel AC blowing from vent, comfortable temperature. No issue with AC." to a phone call to Community Care Licensing Department CCLD on 06/03/2025. At this time there is not enough evidence to support the allegation of, "Staff did not maintain a comfortable temperature for residents in care." and is unsubstantiated at this time.

Exit interview, report read, and report provided.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Mark Jeffries
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025

LIC9099 (FAS) - (06/04)

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