405850500-5-5-2026-29-AS-KBUY-DUGQQM-20260527122232

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 405850500
Report Date: 05/05/2026
Date Signed: 05/05/2026 12:15:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Garrett Haner-Tomasko

COMPLAINT CONTROL NUMBER: 29-AS-20260430103028

FACILITY NAME:	CARING HANDS HOME CARE		FACILITY NUMBER:	405850500
ADMINISTRATOR:	LOSBOG, ARLENE RAMOS		FACILITY TYPE:	740
ADDRESS:	801 ST. ANDREWS CIRCLE		TELEPHONE:	(805) 221-5644
CITY:	PASO ROBLES	STATE: CA	ZIP CODE:	93446
CAPACITY:	6	CENSUS: 5	DATE:	05/05/2026
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Licensee - Arlene Ramos Losbog		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff do not ensure the facility is properly maintained.

INVESTIGATION FINDINGS:

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At 9:50am, on 5/5/2026, Licensing Program Analyst (LPA) Haner-Tomasko arrived at the facility unannounced to investigate the allegation of this complaint. LPA met with Licensee/Administrator Arlene Ramos Losbog, announced who he was and the reason for the visit.

On the allegation, staff do not ensure the facility is properly maintained; it is alleged that the exterior grounds of the facility are in a state of serious and ongoing neglect, specifically regarding weeds that have grown to knee height across the property. It is alleged that the current condition of the exterior grounds is not an isolated occurrence but reflects an ongoing lack of property maintenance.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260430103028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: CARING HANDS HOME CARE	FACILITY NUMBER: 405850500
	VISIT DATE: 05/05/2026

NARRATIVE

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Upon arriving to the facility today, LPA observed that the lawn in the front yard appeared to be recently manicured with a couple of small areas of thinly scattered tall growth. Walking paths remain accessible, and the overgrowth does not impede resident movement, attract pests, or create unsafe conditions. Along the east side of the property LPA noted a landscaped area with planted trees, bushes, and bark ground covering, with some weeds scattered throughout. At the corner of the front of the property near the fire hydrant LPA noted short patches of plant growth possibly not intentionally planted and some drought resident plants placed by the facility.

The bushes on the property appeared to have been shaped previously, though they showed signs of recent growth. Staff interviews revealed that staff trimmed the front yard lawn yesterday and approximately two weeks prior was the last time it was trimmed. Staff stated it rained recently causing the weeds to grow more quickly. Review of local rainfall records indicated that the area received rain approximately two - three weeks prior to today’s inspection. Staff use a battery operated device to provide the maintenance and state the battery runs low quickly. They are looking into purchasing additional batteries or other devices. Resident interviews reveled that the residents feel safe at this facility and have never observed or encountered obstacles blocking interior or exterior pathways or exits.

LPA and Licensee toured the inside and outside of the entire facility. The backyard landscaping was found to be partially maintained; bushes trimmed, but some weeds scattered throughout. None of the landscaping was blocking passageways or cause unsafe conditions. The backyard has space and shade for residents to enjoy with no obstructions. Additionally, the facility’s interior and the remainder of the exterior were observed to be in good overall condition. Based on these observations, the condition of the front yard does not appear to reflect the general maintenance and cleaning practices of the facility as a whole. LPA observed the interior to be clean and organized. A review of the facilities submitted Plan of Operation revealed no violation.

LPA provided technical assistance, reminding the Licensee of the potential hazards that overgrown landscaping can have on resident and staff safety. As well as, how the maintenance of landscaping can impact the overall reputation of the facility.

Based on all interviews conducted and LPA observation, at this time the above allegation was found to be unsubstantiated.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

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