406213817-4-10-2025-17-CC-MMUR-DGPTNA-20250515145225

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 406213817
Report Date: 03/21/2025
Date Signed: 04/10/2025 09:07:42 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2025 and conducted by Evaluator Matthew Sapien

COMPLAINT CONTROL NUMBER: 17-CC-20250311130822

FACILITY NAME:	NUSSER-RAINS FCC LITTLE FLEDGLINGS LEARNING CENTER		FACILITY NUMBER:	406213817
ADMINISTRATOR:	MINDY NUSSER-RAINS		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(805) 704-9792
CITY:	TEMPLETON	STATE: CA	ZIP CODE:	93465
CAPACITY:	14	CENSUS: 8	DATE:	03/21/2025
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Mindy Nusser Rains		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

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Facility is Operating Out of Ratio

INVESTIGATION FINDINGS:

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This update is an amendment is to update for the correct allegation and explain the deficiency more thoroughly on the LIC 809-D page.

On 3/21/25, at 1:45 PM, Licensing Program Analysts (LPAs) Matthew Sapien and Gigi Reyes conducted an unannounced inspection of the aforementioned Family Child Care Home (FCCH) to deliver a finding with respect to the allegation noted above. LPAs met with Mindy Nusser Rains, Licensee of the FCCH, and explained the nature and purpose of the inspection. LPAs, in the company of the Licensee, toured the FCCH. LPAs note 8 children are in care at the time of the inspection, along with 1 assistant, and the Licensee's spouse.

The investigation included interviewing the Licensee and a staff assistant on 3/17/25 and the complainant as well. Pertinent documents were also reviewed by the LPAs. As noted, the complaint alleges that the Licensee was not in compliance with proper children to staff ratios as required by the Department. Based on LPA interviews that were conducted and through record review, the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED. California Code of (CONT. 9099-C, Page 2)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Matthew Sapien
LICENSING EVALUATOR SIGNATURE:	DATE: 03/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20250311130822

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: NUSSER-RAINS FCC LITTLE FLEDGLINGS LEARNING CENTER	FACILITY NUMBER: 406213817
	VISIT DATE: 03/21/2025

NARRATIVE

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Regulations, Title 22, Division 12 or Health and Safety Code are being cited on the attached LIC 9099D.

Upon receipt, Licensee shall provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. The Acknowledgement of Receipt (LIC 9224) to parents shall be completed and signed by each parent/guardian with copies maintained in each child's file. Licensee was given a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports. Licensee was informed that any additional Type A deficiencies may result in further administrative action against the Licensee.

An exit interview was conducted with Facility Representative, Mindy Nusser-Rains. Facility Representative was provided with Appeal Rights (LIC 9058) and a Notice of Site Visit (LIC 9213). Notice of Site Visit must be posted for 30 days or a civil penalty of $100 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Matthew Sapien
LICENSING EVALUATOR SIGNATURE:	DATE: 03/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 17-CC-20250311130822

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: NUSSER-RAINS FCC LITTLE FLEDGLINGS LEARNING CENTER	FACILITY NUMBER: 406213817
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/21/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/24/2025 Section Cited CCR 102416.5(e)	1 2 3 4 5 6 7	If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home as specified in subsections (b) and (c).	1 2 3 4 5 6 7	Licensee acknowledged that accurate and relevant documents are Capacity Requirements will be posted prominently for staff and visitors. Licensee will submit plan of correction before 3/24/25 by close of business day (5:00 PM).
	8 9 10 11 12 13 14	This requirement is not met as evidenced by... Based on interview and record review, on 3/11/25 there were 2 infants and 6 children over the age of 2. This poses an immediate risk to health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Matthew Sapien
LICENSING EVALUATOR SIGNATURE:	DATE: 03/21/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2025

LIC9099 (FAS) - (06/04)

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