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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 406215361
Report Date: 07/01/2022
Date Signed: 07/01/2022 11:59:51 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2022 and conducted by Evaluator Francisco Pedroza
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20220405085812
FACILITY NAME:NEXT GENERATION CHILD DEVELOPMENT CENTER LLCFACILITY NUMBER:
406215361
ADMINISTRATOR:DENISE JUAREZFACILITY TYPE:
850
ADDRESS:10333 EL CAMINO REALTELEPHONE:
(805) 466-5530
CITY:ATASCADEROSTATE: CAZIP CODE:
93422
CAPACITY:63CENSUS: 6DATE:
07/01/2022
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Denise JuarezTIME COMPLETED:
11:37 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Eviction/Discharge - Day care dis enrolled day care child without proper notice
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 1, 2022 at 9:15 AM, Licensing Program Analyst (LPA) Francisco Pedroza conducted an unannounced inspection to conclude a complaint investigation. LPA met with Director Denise Juarez and advised her the purpose of the inspection. Director provided LPA a tour of the facility inside and out. There was six (6) children in care at the time of the inspection.

Allegation(s) stated that the day care dis enrolled day care child without proper notice. LPA conducted two unannounced inspections touring the facility inside and out during each inspection. During the course of the investigation, LPA conducted interviews with Director, interviews with parents, and record reviews. Director provided information that a child was dis enrolled from the facility that attended the center briefly for about seven (7) days. The facility tried working with the child using positive redirection. They spoke with child's parents to create a plan to work with their child. Unfortunately the child's behavior continued to escalate.

Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisco Pedroza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 17-CC-20220405085812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: NEXT GENERATION CHILD DEVELOPMENT CENTER LLC
FACILITY NUMBER: 406215361
VISIT DATE: 07/01/2022
NARRATIVE
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The chid started to physically attack other children and staff. The child spit on one of the staff. The center contacted the child's mother in the morning requesting to have the child be picked up. The facility made multiple calls to the child's mother to pick up their child, but the child's mother did not pick up their child until later in the afternoon. The facility Director made the decision to dis-enroll the child from the day care based on the child's behavior, parent's behavior, and documentation in the parent's handbook. Parent interviews confirmed that children can be dis-enrolled from the facility based on child/parent behavior. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.

No deficiencies were cited during today's inspection.

THE NOTICE OF SITE VISIT WAS POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisco Pedroza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2022 and conducted by Evaluator Francisco Pedroza
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20220405085812

FACILITY NAME:NEXT GENERATION CHILD DEVELOPMENT CENTER LLCFACILITY NUMBER:
406215361
ADMINISTRATOR:DENISE JUAREZFACILITY TYPE:
850
ADDRESS:10333 EL CAMINO REALTELEPHONE:
(805) 466-5530
CITY:ATASCADEROSTATE: CAZIP CODE:
93422
CAPACITY:63CENSUS: 6DATE:
07/01/2022
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Denise JuarezTIME COMPLETED:
11:37 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Staff scratched day care child
Personal Rights - Staff pushed day care child
Personal Rights - Staff denied entry to parent
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On July 1, 2022 at 9:15 AM, Licensing Program Analyst (LPA) Francisco Pedroza conducted an unannounced inspection to conclude a complaint investigation. LPA met with Director Denise Juarez and advised her the purpose of the inspection. Director provided LPA a tour of the facility inside and out. There was six (6) children in care at the time of the inspection.

Allegation(s) stated that staff scratched a day care child, staff pushed day care child, and staff denied entry to parent. LPA conducted two unannounced inspections touring the facility inside and out during each inspection. During the course of the investigation, LPA conducted record reviews, staff, and parent interviews. LPA attempted to conduct an interview with the complainant. LPA was not able to make contact. During the staff interviews, staff denied the allegations and did not provide any evidence to colloaborate with the allegation(s).

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisco Pedroza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 17-CC-20220405085812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: NEXT GENERATION CHILD DEVELOPMENT CENTER LLC
FACILITY NUMBER: 406215361
VISIT DATE: 07/01/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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32
Staff provided LPA with a day-to-day procedures on how they address children that are learning and need to be redirected. When needed staff communicate with children's parents to help develop a plan to assist with their children. Parents interviewed expressed satisfaction with the care and supervision provided by this facility and had no concerns or comments. This agency has investigated the complaint(s) alleging "staff scratched a day care child, staff pushed day care child, and staff denied entry to parent.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited during today's visit.

THE NOTICE OF SITE VISIT WAS POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisco Pedroza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4