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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 406215517
Report Date: 07/29/2025
Date Signed: 10/06/2025 03:06:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2025 and conducted by Evaluator Shane Loftus
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250702113838
FACILITY NAME:COLLINS FCC AKA ABC CHILDCAREFACILITY NUMBER:
406215517
ADMINISTRATOR:MELINDA COLLINSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 574-4557
CITY:ARROYO GRANDESTATE: CAZIP CODE:
93420
CAPACITY:14CENSUS: 6DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Melinda CollinsTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Animal Control
Deceptive Practices During Inspection Preparation
Sanitation
Health and Safety Hazards
INVESTIGATION FINDINGS:
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This report is amended to reflect the finding of the complaint as UNSUBSTANTIATED
On 08/19/2025, at 11:20 AM, Licensing Program Analyst (LPA) Shane Loftus conducted an unannounced inspection of Family Child Care Home (FCCH) to deliver the findings for a complaint related to the allegations noted above. LPA met with Melinda Collins, Licensee of the FCCH, and informed her of the purpose of the inspection. LPAs observed six (6) children on site along with an Assistant (cleared and associated) providing care and supervision.

The investigation included two unannounced inspections, observations, and record reviews. LPA also conducted interviews with the Licensee, Assistant, and parents of children in care. The complainant’s allegations are the following: Animals in the home are not vaccinated or pose a health hazard to the children in care; The home poses a health and safety risk to children in care as well as not being in sanitary condition. Licensee engages in deceptive practices during inspection preparation. Continued on 809-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Shane Loftus
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250702113838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: COLLINS FCC AKA ABC CHILDCARE
FACILITY NUMBER: 406215517
VISIT DATE: 07/29/2025
NARRATIVE
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Based on observation, interviews, and record reviews, LPA was unable to corroborate or validate the allegations of the complaint. Contrary to the complaint, the animals at the FCCH are not required by San Luis Obispo County to be vaccinated and do not pose a health risk to the children in care. LPA found that the home is kept in a sanitary condition that does not pose a health and safety risk to the children in care. Additionally, LPA was not able to find that the licensee engages in deceptive practices during inspection preparation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) are provided to Licensee. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Shane Loftus
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2