406215634-8-12-2026-17-CC-ATOO-DWX2RQ-20260813173756

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 406215634
Report Date: 08/12/2026
Date Signed: 08/12/2026 10:36:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Elizabeth George

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20260527152117

FACILITY NAME:	HEARTS AND HANDS CHRISTIAN CHILDCARE & PS		FACILITY NUMBER:	406215634
ADMINISTRATOR:	ROSEANNA ESCOBEDO BEATTY		FACILITY TYPE:	850
ADDRESS:	112 ORCHARD ROAD		TELEPHONE:	(408) 748-3500
CITY:	NIPOMO	STATE: CA	ZIP CODE:	93444
CAPACITY:	60	CENSUS: 12	DATE:	08/12/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Roseanna Escobedo Beatty		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Personal Rights: Staff communicate inappropriately to daycare children.

INVESTIGATION FINDINGS:

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On August 12, 2026, Licensing Program Analyst (LPA) Elizabeth George conducted an unannounced inspection to deliver the findings regarding an investigation of the above-mentioned allegation. LPA met with Director, Roseanna Escobedo Beatty, and explained the purpose of the inspection. LPA, in the company of the Director, toured the interior and exterior of the child care center. LPA observed 12 children in the care of 2 staff.

The investigation included two unannounced inspections, LPAs’ observations, record reviews, and a review of the staff and parent handbooks. The investigation also included interviews with current and former parents of children in care, interviews with children, as well as interviews with staff.

Interviews conducted with parents revealed that they are satisfied with the level of care and supervision their children receive. Parents reported no concerns regarding staff communicating with children inappropriately.
continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Elizabeth George
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260527152117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: HEARTS AND HANDS CHRISTIAN CHILDCARE & PS	FACILITY NUMBER: 406215634
	VISIT DATE: 08/12/2026

NARRATIVE

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Interviews with children in care were conducted under the observation of the Director, during which children expressed they feel happy and spoken to kindly while in care.

Staff interviews indicated that staff consistently use firm, direct, and developmentally appropriate communication with children. Staff reported that they make efforts to engage with children at their eye level and speak to them in a respectful and supportive manner. Their described practices align with facility policies and licensing requirements. No concerns were identified regarding the appropriateness of staff communication or the personal rights of children in care.

Based on the information obtained, there was not sufficient evidence to support that staff communicate inappropriately to daycare children. Although the allegation may have occurred or may be valid, the preponderance of evidence standard was not met. Therefore, the allegation is UNSUBSTANTIATED.

No deficiencies were issued during this inspection.

A notice of site visit was provided and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Exit interview conducted, appeal rights given and report was reviewed with Director, Roseanna Escobedo Beatty.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Elizabeth George
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026

LIC9099 (FAS) - (06/04)

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