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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 406215851
Report Date: 03/27/2026
Date Signed: 03/27/2026 01:52:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Bill-Brian Billones
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20251217152102
FACILITY NAME:ALVARADO FAMILY CHILD CAREFACILITY NUMBER:
406215851
ADMINISTRATOR:PERLA PAOLA ALVARADOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 602-7435
CITY:SAN LUIS OBISPOSTATE: CAZIP CODE:
93401
CAPACITY:14CENSUS: 3DATE:
03/27/2026
UNANNOUNCEDTIME BEGAN:
10:28 AM
MET WITH:Perla Paola AlvaradoTIME COMPLETED:
12:04 PM
ALLEGATION(S):
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Licensee prohibit parents from entering the childcare home.
INVESTIGATION FINDINGS:
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On March 27, 2026 at 10:28 AM, Licensing Program Analyst (LPA) Bill Billones conducted an unannounced inspection of the Family Child Care Home (FCCH) to deliver findings for the above allegation submitted to the Department. LPA met with Licensee Perla Paola Alvarado. At the time of the inspection, LPA observed three (3) day care children under the care and supervision on the Licensee. LPA notes two (2) child residents and two (2) adult residents were also present in the home.

The complaint alleged that the licensee prohibits parents from entering the childcare home. As part of the investigation, LPA conducted interviews with the Licensee and with parents of currently and previously enrolled children. LPA also reviewed the children's roster, children's records, and the facility's Guardian personnel roster.

Interviews and witness statements indicated parents wait at the door during drop-off and pick-up. Parents also do not enter the home during the facility’s hours of operation, which the Licensee acknowledged.
Continued on LIC-9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20251217152102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ALVARADO FAMILY CHILD CARE
FACILITY NUMBER: 406215851
VISIT DATE: 03/27/2026
NARRATIVE
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Based on LPA's interviews, observations, and witness statements, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED.

As a result, one Type B deficiency is being cited today under Health and Safety Code (HSC) §1596.857(a) on the attached LIC-9099D. Licensee was reminded that this report must be made available to the authorized representatives of children in care and maintained in the facility file for three years.

An exit interview was conducted with the Licensee Perla Paola Alvarado. Copies of the Appeal Rights and the Notice of Site Visit (LIC9213) were provided. The Notice of Site Visit must remain posted in a visible location for 30 consecutive days. Failure to comply with posting requirements will result in a $100.00 civil penalty.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 17-CC-20251217152102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: ALVARADO FAMILY CHILD CARE
FACILITY NUMBER: 406215851
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/10/2026
Section Cited
HSC
1596.857(a)
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§1596.857 Rights of parent or guardian to inspect facility without advance notice; informing parents and guardians; prohibition of retaliation; violations; penalty; family child care home notification of parent rights; registered sex offenders (a) Upon presentation of identification, the responsible parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility or at any time that the child is receiving services in the facility.
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Licensee shall ensure that parents' rights are not violated by permitting parents of any enrolled child to access the inside of the home during normal hours of operation while their child is receiving care. Licensee will also retake the Child Care Orientation and provide proof of enrollment to the LPA via the email provided, no later than 4/10/2026. Additionally, Licensee will be required to attend an informal office meeting at a future date set by LPA.
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This requirement was not met as evidenced by substaintiated complaint investigation.
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LPA provided a copy of the regulations for provider review.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Bill-Brian Billones
COMPLAINT CONTROL NUMBER: 17-CC-20251217152102

FACILITY NAME:ALVARADO FAMILY CHILD CAREFACILITY NUMBER:
406215851
ADMINISTRATOR:PERLA PAOLA ALVARADOFACILITY TYPE:
810
ADDRESS:3860 S HIGUERA STREET #100TELEPHONE:
(805) 602-7435
CITY:SAN LUIS OBISPOSTATE: CAZIP CODE:
93401
CAPACITY:14CENSUS: 4DATE:
03/27/2026
UNANNOUNCEDTIME BEGAN:
10:28 AM
MET WITH:Perla Paola AlvaradoTIME COMPLETED:
12:04 PM
ALLEGATION(S):
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Child was inappropriately touched while in care.
INVESTIGATION FINDINGS:
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On March 27, 2026 at 10:28 AM, Licensing Program Analyst (LPA) Bill Billones conducted an unannounced inspection of the Family Child Care Home (FCCH) to deliver findings for the above allegation submitted to the Department. LPA met with Licensee Perla Paola Alvarado. At the time of the inspection, LPA observed three (3) day care children under the care and supervision on the Licensee. LPA also observed two (2) child residents and two (2) adult residents present in the home.

The complaint alleged a child was inappropriately touched while in care. The investigation consisted of three unannounced inspections and two attempted inspections. As part of the investigation, LPA conducted interviews with the Licensee, and parents of currently and formerly enrolled children. LPA also reviewed the children’s roster, children’s records, and the facility’s Guardian personnel roster.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 17-CC-20251217152102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ALVARADO FAMILY CHILD CARE
FACILITY NUMBER: 406215851
VISIT DATE: 03/27/2026
NARRATIVE
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LPA interviews with parents indicated overall satisfaction with the care and supervision provided by the Licensee. Parents interviewed did not report any concerns or indicate that their children were harmed while in care. LPA obtained and reviewed witness statements.

Although the allegation may or may not have happened and/or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation above is determined to be UNSUBSTANTIATED.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Exit interview conducted, appeal rights provided, and report was reviewed with the Licensee Perla Paola Alvarado.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5