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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 406216445
Report Date: 06/08/2023
Date Signed: 06/08/2023 07:41:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2023 and conducted by Evaluator Martina Jimenez
COMPLAINT CONTROL NUMBER: 17-CC-20230308112801
FACILITY NAME:VILLA FCC AKA AMORES FRIENDS CHILDCAREFACILITY NUMBER:
406216445
ADMINISTRATOR:HAYDEE VILLAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 714-9559
CITY:PASO ROBLESSTATE: CAZIP CODE:
93446
CAPACITY:14CENSUS: 5DATE:
06/08/2023
UNANNOUNCEDTIME BEGAN:
05:30 PM
MET WITH:Haydee Villa TIME COMPLETED:
07:55 PM
ALLEGATION(S):
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1. Provider and assistant yell at day care children
2. Provider allows a minor child to discipline day care children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Martina Jimenez conducted an unannounced inspection. The purpose of the inspection is to conclude the investigation of the above complaint allegations.

Licensee denied the above allegations. Licensee stated that no one other then the licensee and the two (2) assistants provide guiadance and direction to the children. The licensee stated the form of discipline for the day-care children is to redirect the children or if needed a time out.

The investigation included obtaining the child care roster, interviews with Licensee, assitants, and parents of day care children currently and previously enrolled. The parents Interviewed did not corroborate the above allegations.

The above allegations are unsubstantiated, based on LPA observations, interviews with Licensee, assistants, parents, and record review. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Haydee Villa, Licensee. Licensee shall post the "Notice of Site Visit for 30 days".
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Martina Jimenez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2023 and conducted by Evaluator Martina Jimenez
COMPLAINT CONTROL NUMBER: 17-CC-20230308112801

FACILITY NAME:VILLA FCC AKA AMORES FRIENDS CHILDCAREFACILITY NUMBER:
406216445
ADMINISTRATOR:HAYDEE VILLAFACILITY TYPE:
810
ADDRESS:1818 REDWOOD DR.TELEPHONE:
(805) 714-9559
CITY:PASO ROBLESSTATE: CAZIP CODE:
93446
CAPACITY:20CENSUS: 5DATE:
06/08/2023
UNANNOUNCEDTIME BEGAN:
05:30 PM
MET WITH:Haydee Villa TIME COMPLETED:
07:55 PM
ALLEGATION(S):
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1. Provider and assistant force day care children to nap
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Martina Jimenez conducted an unannounced inspection. The purpose of the inspection is to conclude the investigation of the above complaint allegations.

Investigation included interviewing the Licensee, and parents of day care children currently and previously in care. The parents of day care children currently and previously in care, stated day-care children are forced to nap and remain laying down in the napping room, and relax.

The Licensee denied the allegations that the provider and assistant force day care children to nap.

Based on LPA's observations, interviews, parents of children currently enrolled and previousely enrolled, revealed the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 Division 12, Appeal rights were reviewed with Licensee. This report continues on LIC 9099C & LIC 9099D

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Martina Jimenez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 17-CC-20230308112801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: VILLA FCC AKA AMORES FRIENDS CHILDCARE
FACILITY NUMBER: 406216445
VISIT DATE: 06/08/2023
NARRATIVE
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Upon receipt of this report, licensee shall post and provide copies of this licensing report to parents /guardian of children in care at the facility and to parent/guardians of children newly enrolled at the facility during the next 12 months. Licensee to provide LIC 9224 for each child in care and have each parent sign the form that they have received a copy of the report LIC809 and LIC 809 D.

THIS REPORT MUST BE FILED IN FACILITY FILE AND MADE AVAILABLE FOR PUBLIC REVIEW FOR 3 YEARS.

LPA observed licensee post the Notice of Site visit.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Martina Jimenez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 17-CC-20230308112801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: VILLA FCC AKA AMORES FRIENDS CHILDCARE
FACILITY NUMBER: 406216445
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/08/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/09/2023
Section Cited
CCR
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: (1)To be
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Licensee stated that she will submit a plan of correction on how licensee will prevent future incidents CCLD by 6/9/2023, via email: Martina.Jimenez@dss.ca.gov.
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treated with dignity in his/her personal relationship with staff and other persons.
This regulation was not met by the day-care children are forced to nap and remain laying down in the napping room and relax. This posses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Martina Jimenez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4