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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 406217104
Report Date: 12/03/2025
Date Signed: 12/12/2025 11:56:01 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Gigi Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250917142949
FACILITY NAME:LITTLE SPROUTS PRESCHOOLFACILITY NUMBER:
406217104
ADMINISTRATOR:AMANDA WALKERFACILITY TYPE:
860
ADDRESS:891 FROOM RANCH WAYTELEPHONE:
(415) 302-3163
CITY:SAN LUIS OBISPOSTATE: CAZIP CODE:
93405
CAPACITY:48CENSUS: 30DATE:
12/03/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Katherine Palmer and Amanda RoweTIME COMPLETED:
09:45 PM
ALLEGATION(S):
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Staff are not properly supervising children in care resulting in injuries
INVESTIGATION FINDINGS:
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The inspection report dated 12/3/2025 has been amended to reflect the corrected end time of 11:35 AM.

On 12/3/2025 at 10:00 AM .Licensing Program Analysts, (LPAs) Gigi Reyes and Matthew Sapien conducted an unannounced inspection at the above Child Care Center (CCC) to deliver the findings of the above complaint allegation. LPAs met with Operations Manager, Katherine Palmer and CCC Director, Amanda Rowe. LPAs in the company of the Operations Manager and the Director toured the CCC. LPAs observed 30 children and 9 staff members present.
On 9/17/2025, the department received a complaint allegation against the CCC claiming that staff were not properly supervising children, which allegedly led to injuries. Investigation included interview with the complainant, CCC Staff members, as well as parents of both current and former enrollees and review of CCC handbook. Staff members denied the allegation, describing consistent supervision, adherence to child to staff ratios, and a clear biting policy which include comforting the child and notifying the parents.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250917142949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LITTLE SPROUTS PRESCHOOL
FACILITY NUMBER: 406217104
VISIT DATE: 12/03/2025
NARRATIVE
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Interview with parents revealed, two families who had disenrolled expressed concerns about supervision and communication. In the contrary, four of the six parents interviewed did not support the allegation. These families described CCC staff as attentive, supervision as adequate, communication through Bright Wheel as effective, and overall experiences as positive.

Based on the interviews, documents review, it was determined most of the parent feedback and staff testimony confirmed that CCC’s supervision and safety protocols are in place.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegations are Unsubstantiated.

Notice of Site Visit was issued and must remain posted for 30 day. Appeal Rights were given and explained.

Exit interview conducted and report was reviewed with Katherine Palmer and Amanda Rowe.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2