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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 410508863
Report Date: 06/03/2024
Date Signed: 06/03/2024 12:28:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2024 and conducted by Evaluator Jaime Vado
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20240530091235
FACILITY NAME:BRUCE-BADILLA'S CARE HOMEFACILITY NUMBER:
410508863
ADMINISTRATOR:BRUCE-BADILLA, LIGAYAFACILITY TYPE:
735
ADDRESS:344 FRANKFORTTELEPHONE:
(415) 587-0539
CITY:DALY CITYSTATE: CAZIP CODE:
94014
CAPACITY:12CENSUS: 12DATE:
06/03/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Licensee - Ligaya BadillaTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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- Staff are not serving nutritious meals to residents in care.
- Staff are not serving an adequate amount of food portions to residents in care.
- Staff did not ensure that the facility bathroom is kept cleaned.
INVESTIGATION FINDINGS:
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On 06/03/2024 Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit. LPA met with licensee/administrator Ligaya Badilla and explained the purpose of today's visit.

During this visit LPA conducted interviews with staff and clients at random. LPA made observations of the restrooms, observed lunch portions being served during today's visit, facility client menu, and food supply. Bathrooms observed were not seen as uncleaned or soiled as described. Per the licensee, and staff present, the restrooms are cleaned regularly every other day and as needed if there if odors or mess left behind. LPA observed lunch being served and it included vegetables, proteins, and other items. Additional snacks and fruits are left out for client consumption as well that clients are free to use. Food supply is plentiful and in place. Per licensee and staff, if a client wants additional servings, they will supply the client. Clients interviewed today do not indicate inadequate food service in regards to portions or nutritional value. LPA observed facility menu and received copies during the visit. These allegations are unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with licensee and a copy is provided on this day.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Jaime Vado
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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