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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414001398
Report Date: 07/31/2025
Date Signed: 07/31/2025 12:58:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250617151612
FACILITY NAME:KINDERCARE LEARNING CENTER LLC (PS)FACILITY NUMBER:
414001398
ADMINISTRATOR:LAURA DURANFACILITY TYPE:
850
ADDRESS:1350 WAYNE WAYTELEPHONE:
(650) 577-0257
CITY:SAN MATEOSTATE: CAZIP CODE:
94403
CAPACITY:70CENSUS: 59DATE:
07/31/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Assistant Director, Virginia HenriquezTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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-Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On 7/31/2025, at approximately 11:45AM, Licensing Program Analyst (LPA) Jonathan Tse conducted an unannounced complaint investigation visit at the facility. LPA met with Assistant Director, Virginia Henriquez (A1), and explained the purpose of the visit. Present during the visit was A1, ten staff members, and 59 preschool age children.

During the course of the investigation, LPA conducted site observations, record review, and interviews with relevant parties. Based on site observations, LPA observed the facility to be operating out of ratio in room Preschool 2. LPA observed that there were 27 preschool age children supervised by one fully qualified teacher and two aides. Based on record review and interview, LPA found that the facility operated over ratio requirements (1 teacher:12 preschool age children) during mornings. The preponderance of evidence standard has been met; therefore the above allegation is found to be SUBSTANTIATED.

***Continued on Page Two***
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 05-CC-20250617151612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: KINDERCARE LEARNING CENTER LLC (PS)
FACILITY NUMBER: 414001398
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/15/2025
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...

This requirement was not met as evidenced by:
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Licensee shall submit an updated morning staff schedule that accounts for more than 12 preschool age children being present in a classroom or outdoor space. A training shall also be conducted that covers ratio requirements, communication between staff regarding ratio, and assisting with ratio during the day.
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Based on site observations, interview, and record review, the facility did not comply with the above by having teachers supervise more than 12 children at a time without an aide or another teacher present. This poses a potential risk to the health, safety, or personal rights of persons in care.
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A training memo with meeting minutes detailing the content of the training shall be signed by all preschool staff and submitted to LPA by 8/15/2025. The updated morning schedule shall also be submitted to LPA by 8/15/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 05-CC-20250617151612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: KINDERCARE LEARNING CENTER LLC (PS)
FACILITY NUMBER: 414001398
VISIT DATE: 07/31/2025
NARRATIVE
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***Page Two***
LPA discussed ratio requirements with A1 during the visit. A1 stated that recently there have been an unexpected amount of preschool children being dropped off between 8:00AM and 8:45AM. A1 stated that staff have had their start times adjusted to accommodate the additional children being present.

LPA informed A1 that a Type B deficiency shall be cited today. A1 stated that they understood. A plan of correction was discussed and agreed upon.

See LIC809-D for deficiency cited today regarding staff-child ratio. Appeal rights were provided and explained. A notice of site visit was provided and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Assistant Director, Viriginia Henriquez.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250617151612

FACILITY NAME:KINDERCARE LEARNING CENTER LLC (PS)FACILITY NUMBER:
414001398
ADMINISTRATOR:LAURA DURANFACILITY TYPE:
850
ADDRESS:1350 WAYNE WAYTELEPHONE:
(650) 577-0257
CITY:SAN MATEOSTATE: CAZIP CODE:
94403
CAPACITY:70CENSUS: 59DATE:
07/31/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Assistant Director, Virginia HenriquezTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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9
-Staff did not ensure day care child used the restroom in a timely manner
INVESTIGATION FINDINGS:
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On 7/31/2025, at approximately 11:45AM, Licensing Program Analyst (LPA) Jonathan Tse conducted an unannounced complaint investigation at the facility. LPA met with Assistant Director, Virginia Henriquez (A1), and explained the purpose of the visit. Present during the visit was A1, ten staff members, and 59 preschool age children.
During the course of the investigation, LPA conducted site observations and interviews with relevant parties. LPA observed that children in Preschool 2 and Pre-K would ask teachers to use the bathroom and be granted permission. Based on interviews, LPA found that children are asked if they need to use the bathroom between activities. There is no direct evidence to prove that the allegation did or did not occur.
Based on relevant information reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

A notice of site visit was provided and must remain posted for 30 days. Appeal rights were provided and explained. Exit interview conducted and report was reviewed with Assistant Director, Virginia Henriquez.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4