414002966-10-8-2026-05-CC-GLEG-DYX3KQ-20261016181927

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414002966
Report Date: 10/08/2026
Date Signed: 10/08/2026 01:51:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2026 and conducted by Evaluator Man Tso

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260721091518

FACILITY NAME:	WE PLAY WE LEARN		FACILITY NUMBER:	414002966
ADMINISTRATOR:	LISA WHEEL		FACILITY TYPE:	850
ADDRESS:	830 ROSITA RD., RM C17, C19		TELEPHONE:	(650) 660-5404
CITY:	PACIFICA	STATE: CA	ZIP CODE:	94044
CAPACITY:	60	CENSUS: 27	DATE:	10/08/2026
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Lisa Wheel		TIME COMPLETED:	02:05 PM

ALLEGATION(S):

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Staff did not ensure that emergency exits are free of obstructions.
Daycare operates in an unlicensed area.
Staff left daycare children unattended.

INVESTIGATION FINDINGS:

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On October 08, 2026, at 8.50AM, Licensing Program Analyst (LPA) Tso conducted an unannounced visit for delivery of the complaint investigation findings and met with the Director, Lisa Wheel. LPA explained the purpose of the inspection and were granted entry to the facility by the licensee. Present, 5 staff are supervising 27 children.

During the course of the investigation, interviews were conducted with children and staff members and relevant documents were gathered. Based on the interviews, documents review and observation in multiple visits since end of April 2026, there was no sufficient evidence to prove that the allegations listed above, occurred. Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and this report was reviewed with the Director whose signature confirm has read the report. Report must be made available for public review upon request. A copy of this report and appeal rights have been discussed and left with Director. Notice of Site Visit shall remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Man Tso
LICENSING EVALUATOR SIGNATURE:	DATE: 10/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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