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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414003076
Report Date: 07/09/2026
Date Signed: 07/09/2026 04:32:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator Luis Gomez
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260416120140
FACILITY NAME:MYZHALA, OKSANAFACILITY NUMBER:
414003076
ADMINISTRATOR:MYZHALA, OKSANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(650) 255-2419
CITY:SAN MATEOSTATE: CAZIP CODE:
94402
CAPACITY:14CENSUS: 9DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Oksana MyzhalaTIME COMPLETED:
04:35 PM
ALLEGATION(S):
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Staff handled day care children in a rough manner.
Staff did not allow day care child to use the restroom.
Staff allowed day care child to remain soiled with feces for an extended period of time.
Staff spoke inappropriately to day care children.
INVESTIGATION FINDINGS:
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On 7/9/2026 at 1:25PM., Licensing Program Analyst (LPA) Luis Gomez met with Assistant, Nataliya Hrynchyshyn. The purpose of today’s inspection was explained and was for an unannounced, complaint inspection. The licensee, Oksana Myzhala arrived to facility during inspection. Present was the licensee and assistant supervising 9 children. LPA inspection facility for health and safety hazards.

During today’s inspection, LPA conducted interviews, reviewed records, and site observation.
During the course of this investigation, on-site observation was conducted on: 5/20/2026 and 7/9/2026. The LPA reviewed facility records consisting of personnel files and children’s files. The LPA conducted interviews with licensee, staff, children, guardians, and involved parties. (REFER TO LIC9099C, FOR CONT.)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20260416120140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: MYZHALA, OKSANA
FACILITY NUMBER: 414003076
VISIT DATE: 07/09/2026
NARRATIVE
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(PAGE 2)
Based on evidence collected, LPA was unable to determine if staff handled day care children in a rough manner. Interviewed staff reported they provide alternative activity options to support children with behavior needs.

Based on evidence collected, LPA was unable to determine if staff did not allow day care child to use the restroom. Per licensee, several potty chairs remain accessible for the children to use as needed.

Based on evidence collected, LPA was unable to determine if staff allowed day care child to remain soiled with feces for an extended period of time. Per licensee, children’s soiled diapers are changed immediately when observed.

Based on evidence collected, LPA was unable to determine if staff spoke inappropriately to day care children. During interview, staff reported using calm tones when communicating with children in care.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the complaint is Unsubstantiated.
The LPA conducted exit interview with Licensee, Oksana Myzhala and complaint investigation report was discussed. The Notice of Site Visit and the Provider Rights were given.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2