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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004237
Report Date: 10/16/2025
Date Signed: 10/16/2025 04:56:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250821152743
FACILITY NAME:BUILDING KIDZ (INF)FACILITY NUMBER:
414004237
ADMINISTRATOR:NESHEIWAT, SAMANTHAFACILITY TYPE:
830
ADDRESS:39 E. 39TH AVENUETELEPHONE:
(650) 212-5439
CITY:SAN MATEOSTATE: CAZIP CODE:
94403
CAPACITY:16CENSUS: 13DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
03:25 PM
MET WITH:Site Supervisor, Lourdes Vega GandarillaTIME COMPLETED:
05:10 PM
ALLEGATION(S):
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-Staff did not ensure they were not out of ratio
-Staff are smoking on the premises
-Staff handled day care child in a rough manner
-Staff yells at day care children
INVESTIGATION FINDINGS:
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On 10/16/2025, at approximately 3:25PM, Licensing Program Analyts (LPAs) Jonathan Tse and Melissa Zaragoza conducted an unannounced complaint investigation visit at the facility. LPAs met with Site Supervisor, Lourdes Vega Gandarilla, and explained the purpose of the visit. Present during the visit was the Site Supervisor, 5 staff, and 13 infants.

During the visit, LPAs conducted site observations and interviews with relevant parties.

During the course of the investigation, LPA Tse conducted site observations, record review, and interviews with relevant parties.

The facility denied the allegations. Based on LPAs’ site observations, record review, and interviews with relevant parties, there is no direct evidence to prove that the allegations above did or did not occur.
Continued on Page Two
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20250821152743
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: BUILDING KIDZ (INF)
FACILITY NUMBER: 414004237
VISIT DATE: 10/16/2025
NARRATIVE
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Page Two
Based on relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time.

Appeal rights were provided and explained to Site Supervisor. A notice of site visit was provided and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Site Supervisor, Lourdes Vega Gandarilla.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2