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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004517
Report Date: 12/02/2025
Date Signed: 12/02/2025 10:50:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2025 and conducted by Evaluator Maria Olguin-Leon
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250922113424
FACILITY NAME:REDWOOD CHILDREN'S CENTERFACILITY NUMBER:
414004517
ADMINISTRATOR:RUTH, SUSANFACILITY TYPE:
850
ADDRESS:1445 HUDSON STREETTELEPHONE:
(650) 367-7374
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94061
CAPACITY:46CENSUS: 40DATE:
12/02/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director Susan RuthTIME COMPLETED:
11:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 2, 2025, at approximately 9:00am, Licensing Program Analyst (LPA) Maria Olguin-Leon conducted an unannounced visit to deliver complaint findings for the above allegation. LPA met with the Director Susan Ruth and explained the purpose of the visit. Present during today’s visit were Director, Assistant Director and 2 staff caring for 40 preschool children. Also present were two staff from Speech Goals. Facility is operating within capacity.

During the course of the investigation, interviews were conducted, observations were made, and pertinent documentation were reviewed. Based on evidence obtained, it was determined that the allegation, Staff are operating out of ratio, to be UNSUBSTANTIATED. Although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the above allegation is UNSUBSTANTIATED.

Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain postings as required will result in an immediate $100 civil penalty.

Exit interview was conducted and report was reviewed with Director Susan Ruth. Copy of report and appeal rights were provided
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Maria Olguin-Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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