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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004532
Report Date: 12/02/2025
Date Signed: 12/02/2025 01:03:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Luis Gomez
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250929123355
FACILITY NAME:SAFARI KID SAN MATEOFACILITY NUMBER:
414004532
ADMINISTRATOR:WEINHAUER, RESHMIFACILITY TYPE:
850
ADDRESS:521 E 5TH AVENUETELEPHONE:
(650) 235-9198
CITY:SAN MATEOSTATE: CAZIP CODE:
94402
CAPACITY:72CENSUS: 43DATE:
12/02/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Shanu Mathur, Reshmi Weinhauer TIME COMPLETED:
01:10 PM
ALLEGATION(S):
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Director or substitute director is not present in facility during operation hours.
INVESTIGATION FINDINGS:
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On 12/2/2025 at 9:15AM., Licensing Program Analyst (LPA) Luis Gomez met with Director, Reshmi Weinhauer. The purpose of today’s inspection was explained and was for an unannounced, complaint inspection. Present was the director and 12 staff providing care for 43 children. Licensee, Shanu Mathur arrived during inspeciton. Children present have been signed in. LPA inspection facility for health and safety hazards.

During today’s inspection, LPA reviewed records, interviewed staff, and performed classroom observation.
Deficiency observed during visit was cited on attached LIC809D, Case Management Report.

During the course of this investigation, LPA conducted observation on 10/2/2025 and 12/2/2025. A review of facility records was complete, which included the staff files, incident reports, and facility handbooks. LPA conducted interviews with director, licensee, assistant director, staff, children, and involved parties. (REFER TO LIC9099C, FOR CONT.)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20250929123355
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SAFARI KID SAN MATEO
FACILITY NUMBER: 414004532
VISIT DATE: 12/02/2025
NARRATIVE
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(Page 2)
Based on the evidence collected, LPA was unable to determine if director or substitute director is not present in facility during operating hours. During interviews, director reported when not present in facility, a qualified teacher manages the daily operations.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

LPA conducted exit interview with Director, Reshmi Weinhauer and Licensee, Shanu Mathur. Complaint Report was explained and Notice of Site Visit will be provided.

LPA was unable to print report during inspection.


Complaint Investigation Report will be sent to facility at a later date.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2