414004532-9-22-2026-05-CC-MROZ-DYPTQR-20261009145619

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414004532
Report Date: 09/22/2026
Date Signed: 09/22/2026 12:48:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2026 and conducted by Evaluator Luis Gomez

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260707094114

FACILITY NAME:	SAFARI KID SAN MATEO		FACILITY NUMBER:	414004532
ADMINISTRATOR:	WEINHAUER, RESHMI		FACILITY TYPE:	850
ADDRESS:	521 E 5TH AVENUE		TELEPHONE:	(650) 235-9198
CITY:	SAN MATEO	STATE: CA	ZIP CODE:	94402
CAPACITY:	72	CENSUS: 32	DATE:	09/22/2026
		UNANNOUNCED	TIME BEGAN:	08:55 AM
MET WITH:	Reshmi Weinhauer		TIME COMPLETED:	01:10 PM

ALLEGATION(S):

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Staff left day care children unattended
Facility is operating out of ratio
Facility is unsanitary
Staff do not communicate reportable incidents involving day care children

INVESTIGATION FINDINGS:

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On 9/22/2026 at 8:55AM., Licensing Program Analyst (LPA) Luis Gomez met with Director, Reshmi Weinhauer. The purpose of today’s inspection was explained and was for an unannounced- complaint inspection. The licensee, Shanu Mathur arrived to facility during inspection.
Present was the director and 8 staff supervising 32 children. The children present have been properly signed in. LPA inspected facility for health and safety hazards.
During today’s inspection, LPA conducted interviews, reviewed records, and performed observation.
During the course of this investigation, LPA conducted site observations on: 7/15/2026, 8/17/2026, and 9/23/2026. A reviewed the facility records were complete, which included personnel files and children’s files. LPA conducted interviews with the director, staff, and involved parties. (REFER TO LIC9099C, FOR CONT.)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 05-CC-20260707094114

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: SAFARI KID SAN MATEO	FACILITY NUMBER: 414004532
	VISIT DATE: 09/22/2026

NARRATIVE

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(Page 2)
Based on evidence collected; LPA was unable to determine if staff left day care children unattended. During interviews, staff indicated using line supervision techniques by assigning staff to front and back during classroom transitions.

Based on evidence collected; LPA was unable to determine if facility is operating out of ratio. During inspection, LPA observed classrooms (preschool / toddler) operating within the required teacher-child ratio.

Based on evidence collected; LPA was unable to determine if the facility is unsanitary. During inspection, LPA observed toy, furniture and high contact surfaces were free of dirt or debris.

Based on evidence collected; LPA was unable to determine if staff do not communicate reportable incidents involving day care children. During interviews, staff stated that the facility protocols for unusual incidents are to immediately document and reported to site director for parent communication.

Although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the complaint is Unsubstantiated.

The notice of site visit and appeal rights were given to the facility. Website for Forms and Regulations: www.ccld.ca.gov.

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026

LIC9099 (FAS) - (06/04)

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