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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004532
Report Date: 10/02/2025
Date Signed: 10/02/2025 11:41:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Luis Gomez
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250711114809
FACILITY NAME:SAFARI KID SAN MATEOFACILITY NUMBER:
414004532
ADMINISTRATOR:WEINHAUER, RESHMIFACILITY TYPE:
850
ADDRESS:521 E 5TH AVENUETELEPHONE:
(650) 235-9198
CITY:SAN MATEOSTATE: CAZIP CODE:
94402
CAPACITY:72CENSUS: 40DATE:
10/02/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Guadalupe Batres, Reshmi WeinhauerTIME COMPLETED:
11:30 PM
ALLEGATION(S):
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Staff handled day care child in a rough manner.
INVESTIGATION FINDINGS:
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On 10/2/2025 at 8:50AM., Licensing Program Analyst (LPA) Luis Gomez met with Teacher, Guadalupe Batres. Director, Reshmi Weinhauer arrived during inspection. The purpose of today’s inspection was explained and was for an unannounced, complaint inspection. LPA inspection facility for health and safety hazards.

During today’s inspection, LPA reviewed records, interviewed staff, and performed observation.
During the course of this investigation, LPA conducted observation on 7/17/2025, 8/20/2025, and 10/2/2025. A review of facility records was complete, which includes the staff files, incident reports, video footage review, and parent handbook. LPA conducted interviews with director, licensee, assistant director, staff, and involved parties. (REFER TO LIC9099C, FOR CONT.)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 05-CC-20250711114809
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SAFARI KID SAN MATEO
FACILITY NUMBER: 414004532
VISIT DATE: 10/02/2025
NARRATIVE
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(Page 2)
Regarding the allegation of staff handled daycare child in a rough manner; Based on evidence collected, LPA determined allegation made is valid.

The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. Title 22, California Code of Regulations (CCR, Title 22, Division 12, Chapter 1, Article 06) are being cited on attached LIC9099D.

The notice of site visit was provided to the facility. Website for Forms and Regulations: www.ccld.ca.gov. Appeal rights were provided to Director.

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 05-CC-20250711114809
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: SAFARI KID SAN MATEO
FACILITY NUMBER: 414004532
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/13/2025
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by:
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Director will conduct staff training to review proper behavior assistance techniques while working with children. Training material, agenda, and sign-in sheets will be complete and submitted by the due date: 10/13/2025.
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Based on evidence collected, LPA determined facility staff handled daycare child in a rough manner. This poses a potential health and safety risk to children in care.
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Proof of correction will be submitted to the Department via email.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Luis Gomez
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250711114809

FACILITY NAME:SAFARI KID SAN MATEOFACILITY NUMBER:
414004532
ADMINISTRATOR:WEINHAUER, RESHMIFACILITY TYPE:
850
ADDRESS:521 E 5TH AVENUETELEPHONE:
(650) 235-9198
CITY:SAN MATEOSTATE: CAZIP CODE:
94402
CAPACITY:72CENSUS: 40DATE:
10/02/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Guadalupe Batres, Reshmi WeinhauerTIME COMPLETED:
11:30 PM
ALLEGATION(S):
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Staff do not ensure childrens' diapering needs are met.
Staff spoke inappropriately to day care child.
INVESTIGATION FINDINGS:
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On 10/2/2025 at 8:50AM., Licensing Program Analyst (LPA) Luis Gomez met with Teacher, Guadalupe Batres. Director, Reshmi Weinhauer arrived during inspection. The purpose of today’s inspection was explained and was for an unannounced, complaint inspection. LPA inspection facility for health and safety hazards.

During today’s inspection, LPA reviewed records, interviewed staff, and performed observation.
During the course of this investigation, LPA conducted observation on 7/17/2025, 8/20/2025, and 10/2/2025. A review of facility records was complete, which includes the staff files, incident reports, video footage review, and parent handbook. LPA conducted interviews with director, licensee, assistant director, staff, and involved parties. (REFER TO LIC9099C, FOR CONT.)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 05-CC-20250711114809
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SAFARI KID SAN MATEO
FACILITY NUMBER: 414004532
VISIT DATE: 10/02/2025
NARRATIVE
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(Page 2)
Based on evidence collected, LPA was unable to determine if staff spoke inappropriately to day care child in care. During inspection, LPA observed staff using appropriate tones and word choices with children in care.

Based on evidence collected, LPA was unable to determine if staff do not ensure children’s diapering needs are met while in care. During interviews, it was reported, the staff review children’s diapers three times per day, changing children immediately when diaper is soiled.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

LPA conducted exit interview with Director, Reshmi Weinhauer. Complaint Report was explained and Notice of Site Visit was posted during inspection.

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Luis Gomez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5