<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004632
Report Date: 04/19/2023
Date Signed: 10/06/2023 01:25:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Winnie Ly
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20230123145117
FACILITY NAME:L'ACADEMY PRESCHOOL REDWOOD CITYFACILITY NUMBER:
414004632
ADMINISTRATOR:PIORODA, BERNADETTEFACILITY TYPE:
850
ADDRESS:2336 EL CAMINO REALTELEPHONE:
(650) 362-3266
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94063
CAPACITY:48CENSUS: 47DATE:
04/19/2023
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Bernadette PiorodaTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yell at daycare children
Staff use inappropriate forms of punishment
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
*************** THIS IS AN AMENDED REPORT FROM ORIGINAL DATED 04/19/2023 *********************
On April 19, 2023, Licensing Program Analysts (LPAs) Ly, arrived at the facility unannounced to close the complaint investigation the above allegation and met with Director Bernadette Pioroda and Assistant Director Jeceline Baltao. There were 10 staff members caring for 47 children.

Based on information obtained during the course of this investigation through interviews and information obtained, there was no sufficient evidence to prove (1) Staff yell at daycare children (2) Staff use inappropriate forms of punishment. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation are UNSUBSTANTIATED.

Amended report is provided to Licensee for signature. Original signature on file. Report must be made available for public review upon request. A copy of this report and rights to comment and appeal have been discussed with the Director and left with the Director. Notice of Site Visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carol Marcroft
LICENSING EVALUATOR NAME: Cindy Interiano
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20230123145117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: L'ACADEMY PRESCHOOL REDWOOD CITY
FACILITY NUMBER: 414004632
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/19/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
04/26/2023
Section Cited
CCR
101423.1
1
2
3
4
5
6
7
Infant Care Discipline (b) Confinement to cribs, high chairs, playpens or other similar furniture or equipment shall not be permitted as a form of discipline or punishment. This requirement was not met as evidence:
1
2
3
4
5
6
7
Each child shall receive safe, healthful and comfortable accommodation.
8
9
10
11
12
13
14
Based on the course of this investigation it has been determined that staff use inappropriate forms of punishment to discipline children.
8
9
10
11
12
13
14
Director agreed to host a training on Children's Personal Rights, document the meeting and send proof of meeting to Licensing. Also, submit a written discipline policy as well as describe how staff would deal with challenging behavior children.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Winnie Ly
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20230123145117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CHILD CARE, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: L'ACADEMY PRESCHOOL REDWOOD CITY
FACILITY NUMBER: 414004632
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/19/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
05/03/2023
Section Cited
CCR
101223
1
2
3
4
5
6
7
 Personal Rights (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidence:
1
2
3
4
5
6
7
Director must talk to staff and come up with a plan of correction. Proof of meeting must be sign by Director and staff.
8
9
10
11
12
13
14
Based on the course of this investigation it has been determined staff yell at day care children.
8
9
10
11
12
13
14
Submit proof of meeting to the department by 05/03/2023
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Winnie Ly
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3