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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004671
Report Date: 10/17/2024
Date Signed: 10/17/2024 02:05:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2024 and conducted by Evaluator Kassandra Medrano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20240514131524
FACILITY NAME:ALPHA KIDS ACADEMY LLCFACILITY NUMBER:
414004671
ADMINISTRATOR:JUNE KEOFACILITY TYPE:
850
ADDRESS:201 RAVENSWOOD AVENUETELEPHONE:
(415) 664-8080
CITY:MENLO PARKSTATE: CAZIP CODE:
94025
CAPACITY:38CENSUS: 20DATE:
10/17/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Natella ShternTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Facility staff inappropriately touched a child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Medrano conducted an unannounced subsequent complaint inspection to discuss the above allegation and met with licensee, Natella Shtern.

During the course of the investigation, IB Investigator James Santos conducted interviews with Staff, Guardians, Children, and obtained other supportive information.

Although the allegation of staff in facility inappropriately touched child in care may have happened or may be valid, based on the information obtained by IB Investigator Santos, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is found to be “unsubstantiated.”

Exit interview conducted and a copy of this report and appeal rights were reviewed and provided to Licensee, Natella Shtern. This report is public and can be reviewed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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