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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004671
Report Date: 01/22/2025
Date Signed: 01/22/2025 12:19:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2024 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20241112143408
FACILITY NAME:ALPHA KIDS ACADEMY LLCFACILITY NUMBER:
414004671
ADMINISTRATOR:JUNE KEOFACILITY TYPE:
850
ADDRESS:201 RAVENSWOOD AVENUETELEPHONE:
(415) 664-8080
CITY:MENLO PARKSTATE: CAZIP CODE:
94025
CAPACITY:38CENSUS: 25DATE:
01/22/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director, June KeoTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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-Facility staff left child unattended in the yard.
INVESTIGATION FINDINGS:
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On 1/22/2025, at approximately 9:20AM, Licensing Program Analysts (LPAs) Jonathan Tse and Katie Krenn conducted a complaint investigation visit to deliver complaint findings. LPAs met with Director June Keo and explained the purpose of the visit. Present during the visit was Director, five staff and 25 preschool age children.

During the course of the investigation, LPAs conducted site observations, record review, and interviews with relevant parties. Based on interviews, the provider admitted that the above allegation occurred last summer. The provider stated that the incident occurred due to a misunderstanding between staff. The preponderance of evidence standard has been met; therefore the above allegation is found to be SUBSTANTIATED.

Director was informed that a Type B deficiency shall be cited today. A plan of correction was discussed, and a due date agreed upon. See LIC9099-D for Type B deficiency cited today regarding supervision. Appeal rights were provided and explained to Director. Exit interview conducted and report was reviewed with Director, June Keo.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2024 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20241112143408

FACILITY NAME:ALPHA KIDS ACADEMY LLCFACILITY NUMBER:
414004671
ADMINISTRATOR:JUNE KEOFACILITY TYPE:
850
ADDRESS:201 RAVENSWOOD AVENUETELEPHONE:
(415) 664-8080
CITY:MENLO PARKSTATE: CAZIP CODE:
94025
CAPACITY:38CENSUS: 25DATE:
01/22/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director, June KeoTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
-Staff served the wrong food to day care child while in care.
INVESTIGATION FINDINGS:
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13
On 1/22/2025, at approximately 9:20AM, Licensing Program Analysts (LPAs) Jonathan Tse and Katie Krenn conducted a complaint investigation visit to deliver complaint findings. LPAs met with Director June Keo and explained the purpose of the visit. Present during the visit was Director, five staff and 25 preschool age children.

During the course of the investigation, LPAs conducted site observations, record review, and interviews with relevant parties. The facility denied the allegation. Based on LPAs’ site observations, record review, and interviews with relevant parties, there is no direct evidence to prove that the allegation above did or did not occur. Based on relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

Appeal rights were provided and explained to Director.

Exit interview conducted and report was reviewed with Director, June Keo.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 05-CC-20241112143408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: ALPHA KIDS ACADEMY LLC
FACILITY NUMBER: 414004671
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/07/2025
Section Cited
CCR
101229(a)!1)
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Responsibility for Providing Care and Supervision (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement was not met as evidenced by:
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The facility shall conduct a training with all staff going over supervision and transition procedures. The meeting shall include, but not be limited to, name-to-face, roll call, physical sweeps, and placement of teachers during transitions between classrooms and outdoor play areas.
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Based on LPA’s interviews, the Licensee did not comply with the above by leaving a child unsupervised in the facility’s outdoor play area. This posed a potential risk to the health, safety, or personal rights of persons in care.
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Licensee shall submit a meeting memo that contains information regarding transition procedures and is signed by all staff present to LPA via email by set due date of 2/7/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4