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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004790
Report Date: 12/08/2025
Date Signed: 12/08/2025 06:00:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2025 and conducted by Evaluator Katie Krenn
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251202163502
FACILITY NAME:ALL FIVEFACILITY NUMBER:
414004790
ADMINISTRATOR:GARCIA LOPEZ, AUSTREBERTAFACILITY TYPE:
830
ADDRESS:415 IVY DRIVETELEPHONE:
(650) 394-7328
CITY:MENLO PARKSTATE: CAZIP CODE:
94025
CAPACITY:32CENSUS: 27DATE:
12/08/2025
UNANNOUNCEDTIME BEGAN:
08:08 AM
MET WITH:Elizabeth "Omi" LindseyTIME COMPLETED:
06:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff speaks inappropriately to infants in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 8, 2025 at approximately 8:00AM, Licensing Program Analyst (LPA), Katie Krenn arrived at the child care center unannounced to open a complaint investigation into the above allegation. LPA met with the Site Supervisor while the Director, Omi Lindsey (D1) was in a meeting. Present during the visit were the director and ten teachers supervising seven infants (12 months and under) and 20 toddlers (12 to 36 months). Later during the visit, LPA met with D1.

During the course of the investigation, LPA conducted interviews, made observations, and reviewed pertinent documentation provided by parties involved. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the Director, Omi Lindsey. A printed copy of the report and notice of site visit were provided at the conclusion of the inspection. Notice of site visit was posted and must remain posted for 30 days for public review.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Katie Krenn
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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