414004790-8-19-2026-05-CC-DJOO-DZ3RBW-20261021125323

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414004790
Report Date: 08/19/2026
Date Signed: 08/19/2026 02:25:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2026 and conducted by Evaluator Katie Krenn

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260623124831

FACILITY NAME:	ALL FIVE		FACILITY NUMBER:	414004790
ADMINISTRATOR:	GARCIA LOPEZ, AUSTREBERTA		FACILITY TYPE:	830
ADDRESS:	1391 CHILCO STREET		TELEPHONE:	(650) 394-7328
CITY:	MENLO PARK	STATE: CA	ZIP CODE:	94025
CAPACITY:	32	CENSUS: 21	DATE:	08/19/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Elizabeth "Omi" Lindsey		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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The facility is sending some children with symptoms home and keeping an eye on other children with symptoms.
The facility is not following proper health and sanitation practices to prevent the spread of illness.
The facility is not adhering to reporting requirements.

INVESTIGATION FINDINGS:

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On August 19, 2026 Licensing Program Analyst (LPA), Katie Krenn arrived at the child care center unannounced to close a complaint investigation into the above allegations. LPA met with the Executive Director, Omi Lindsey (D1). Present during the visit in addition to D1 were ten teachers and two interns supervising six infants (12 months and under) and 15 toddlers (12 to 36 months).

During the course of the investigation, LPA conducted interviews, made observations, and reviewed pertinent documentation provided by parties involved. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the Executive Director, Omi Lindsey. A printed copy of the report and notice of site visit were provided at the conclusion of the inspection. Notice of site visit was posted and must remain posted for 30 days for public review.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Katie Krenn
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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