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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004803
Report Date: 07/29/2026
Date Signed: 07/29/2026 03:45:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2026 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260513142258
FACILITY NAME:SHU ACADEMYFACILITY NUMBER:
414004803
ADMINISTRATOR:TING SHENFACILITY TYPE:
850
ADDRESS:211 SOUTH DELAWARE STREETTELEPHONE:
(650) 866-9121
CITY:SAN MATEOSTATE: CAZIP CODE:
94401
CAPACITY:62CENSUS: 57DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
11:04 AM
MET WITH:Site Director, Yun "Margaret" ZhangTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility does not provide meals that meet nutritional guidelines
INVESTIGATION FINDINGS:
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On July 29, 2026 at approximately 11:04am, Licensing Program Analyst (LPA) Tapia-Mandujano arrived at the facility main entrance to conduct an unannounced inspection to the facility to deliver investigation findings in response to the above allegation that was made to the department on May 13th, 2026. LPA met with Site Director, Yun "Margaret" Zhang and discussed the purpose of the visit.

Facility is a preschool with a toddler component. Present during walk through were Site Director and seven staff supervising a total of 57 children (11 toddlers and 46 preschoolers). All adults present are fingerprint cleared and associated to the facility.

During today’s visit, LPAs conducted a health and safety inspection and interviewed site director.

Continued on Page 2...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2026 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260513142258

FACILITY NAME:SHU ACADEMYFACILITY NUMBER:
414004803
ADMINISTRATOR:TING SHENFACILITY TYPE:
850
ADDRESS:211 SOUTH DELAWARE STREETTELEPHONE:
(650) 866-9121
CITY:SAN MATEOSTATE:CAZIP CODE:
94401
CAPACITY:62CENSUS: 57DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
11:04 AM
MET WITH:Site Director, Yun "Margaret" ZhangTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Facility does not provide sufficient quantity of food for children
INVESTIGATION FINDINGS:
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On July 29, 2026 at approximately 11:04am, Licensing Program Analyst (LPA) Tapia-Mandujano arrived at the facility main entrance to conduct an unannounced inspection to the facility to deliver investigation findings in response to the above allegation that was made to the department on May 13th, 2026. LPA met with Site Director, Yun "Margaret" Zhang and discussed the purpose of the visit.

Facility is a preschool with a toddler component. Present during walk through were Site Director and seven staff supervising a total of 57 children (11 toddlers and 46 preschoolers). All adults present are fingerprint cleared and associated to the facility.

During today’s visit, LPAs conducted a health and safety inspection and interviewed site director.

Continued on Page 2...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 05-CC-20260513142258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SHU ACADEMY
FACILITY NUMBER: 414004803
VISIT DATE: 07/29/2026
NARRATIVE
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Page 2 Continued...

During the course of the investigation, LPA conducted observations, received pertinent documents, and interviewed staff. Through the staff interviews and observations that were conducted, there is insufficient evidence to state that the facility does not provide sufficient quantity of food for children. Per interviews and observations, children either bring their own meal from home or get hot lunch from the facility. Per interview with staff and observations conducted, the facility has back up food such as bread and chicken nuggets for children in care.

Although the above allegation may have happened or is valid, based on LPA's observations, interviews, and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were also provided.

Exit interview conducted and report was reviewed with site director, Yun "Margaret" Zhang.

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 05-CC-20260513142258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SHU ACADEMY
FACILITY NUMBER: 414004803
VISIT DATE: 07/29/2026
NARRATIVE
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Page 2 Continued..

During the course of the investigation, LPA conducted observations, received pertinent documents, and interviewed staff. Through the staff interviews and observations that were conducted, it was determined that the facility does not provide meals that meet nutritional guidelines.

Based on interviews, facility offers a hot lunch option for children that are meals ordered by local restaurants, the restaurant brings the meals in serving containers that are then distributed to the children by staff. Per staff interviews, staff distribute the food to children without knowing the appropriate serving size for each child's age. Based on LPAs observations, food is brought in serving containers and LPA has observed staff serve food with a utensil or using their hand with a glove on not providing the appropriate serving size for the child's age. LPA also observed that the vegetable/protein being offered on some meals are not equally distributed.

Based on observations, interviews and record review which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12, Chapter 1, are being cited. Please refer to 9099D for more information.

Appeal rights were provided during visit. Plan of corrections were also discussed. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Site Director, Yun "Margaret" Zhang.

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 05-CC-20260513142258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: SHU ACADEMY
FACILITY NUMBER: 414004803
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2026
Section Cited
CCR
101227(a)(1)
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101227: Food Services: " (a) In child care centers providing meals to children, the following shall apply:...Each meal shall include, at a minimum, the amount of food components as specified by Title 7, Code of Federal Regulations, Part 226.20,...Requirements for Meals, for the age group served."

This requirement is not met by evidence by:
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LPA provided a printed copy of the regulations to director.

Facility must rearrange meals to be able to meet the nutritional guidelines for each food component for the lunch meals that they serve.
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Based on interviews, observations, and record review, the facility did not comply with the section cited above as the facility is not meeting the nutritional guidelines for the amount of food components requirement for lunch meals based on age group. This poses a potential health, safety or personal rights risk to persons in care.
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Facility must update their menu and submit a written plan on how each meal meets the nutritional guidelines and serving portions and it must be submitted to LPA Tapia-Mandujano by 8/28/26 via email.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5