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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004803
Report Date: 07/29/2026
Date Signed: 07/29/2026 04:01:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2026 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260520150820
FACILITY NAME:SHU ACADEMYFACILITY NUMBER:
414004803
ADMINISTRATOR:TING SHENFACILITY TYPE:
850
ADDRESS:211 SOUTH DELAWARE STREETTELEPHONE:
(650) 866-9121
CITY:SAN MATEOSTATE: CAZIP CODE:
94401
CAPACITY:62CENSUS: 57DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
11:04 AM
MET WITH:Site Director, Yun "Margaret" ZhangTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Staff are yelling at day care children
Staff are inappropriately punishing day care children
Staff do not prevent day care children from being bullied by other children
INVESTIGATION FINDINGS:
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On July 29, 2026 at approximately 11:04am, Licensing Program Analyst (LPA) Tapia-Mandujano arrived at the facility main entrance to conduct an unannounced inspection to the facility to deliver investigation findings in response to the above allegation that was made to the department on May 20th, 2026. LPA met with Site Director, Yun "Margaret" Zhang and discussed the purpose of the visit.

Facility is a preschool with a toddler component. Present during walk through were Site Director and seven staff supervising a total of 57 children (11 toddlers and 46 preschoolers). All adults present are fingerprint cleared and associated to the facility.

During today’s visit, LPAs conducted a health and safety inspection and interviewed site director.

Continued on Page 2...

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20260520150820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SHU ACADEMY
FACILITY NUMBER: 414004803
VISIT DATE: 07/29/2026
NARRATIVE
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Page 2 Continued...

During the course of the investigation, LPA conducted observations, received pertinent documents, and interviewed staff. Through the staff interviews and observations that were conducted, there is insufficient evidence to state that: Staff are yelling at day care children, Staff are inappropriately punishing day care children, and Staff do not prevent day care children from being bullied by other children.

Although the above allegation may have happened or is valid, based on LPA's observations, interviews, and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were also provided.

Exit interview conducted and report was reviewed with site director, Yun "Margaret" Zhang.

SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2