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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 414004816
Report Date: 02/20/2026
Date Signed: 02/20/2026 03:53:47 PM

Document Has Been Signed on 02/20/2026 03:53 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME:WHOLE KID SCHOOLFACILITY NUMBER:
414004816
ADMINISTRATOR/
DIRECTOR:		DOAN, MICHELLEFACILITY TYPE:
830
ADDRESS:135 WILLOW ROADTELEPHONE:
(650) 382-9388
CITY:MENLO PARKSTATE: CAZIP CODE:
94025
CAPACITY: 8TOTAL ENROLLED CHILDREN: 8CENSUS: 5DATE:
02/20/2026
TYPE OF VISIT:Case Management - DeficienciesUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
09:30 AM
MET WITH:Ilaise MeliTIME VISIT/
INSPECTION COMPLETED:
03:30 PM
NARRATIVE
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On February 20, 2026 at approximately 9:30AM, Licensing Program Analyst (LPA) Katie Krenn conducted an unannounced case management inspection. LPA met Assistant Director, Ilaise Meli (D2) and explained the purpose of today's visit. The director, Michelle Doan (D1) was not present during the visit. Present during the visit in addition to D2 were two staff supervising five infants. Adult to child ratio was met the facility was operating within it's capacity on this day.

All staff present have completed criminal record clearances from the Department of Social Services and are associated with this facility on guardian.

This infant facility operates on the same site as Whole Kid Preschool, facility number 414004816.
Days and hours of operation are Monday - Friday from 8:00AM to 6:00PM.
Per D2, there are no pools, ponds, or similar bodies of water on the property.

LPA observed the required posting board and inquired if it was accessible to the public. Per D2, the postings board is not in an area that is accessible to the public. LPA interviewed D2 regarding pick ups and drop offs at the facility. LPA also observed the area where parents pick up and drop off children. LPA reminded D2 that parents need to be able to access the required postings. LPA and D2 discussed a few options for posting that would work for the facility and that would meet the requirements.

LPA reviewed documents from staff files that were unavailable during the previous visit. At this time LPA is unable to verify that any of the staff currently caring for infants has completed three post-secondary semester or equivalent quarter units related to the care of infants, which poses an immediate health, safety or personal rights risk to persons in care. At this time LPA is unable to verify that one infant staff has been cleared for tuberculosis, which poses an immediate health, safety or personal rights risk to persons in care.
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NAME OF LICENSING PROGRAM MANAGER: Daniel J Oquendo
NAME OF LICENSING PROGRAM ANALYST: Katie Krenn
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 6
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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Document Has Been Signed on 02/20/2026 03:53 PM - It Cannot Be Edited


Created By: Katie Krenn On 02/20/2026 at 12:15 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: WHOLE KID SCHOOL
FACILITY NUMBER: 414004816

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/02/2026
Section Cited
CCR
101160(a)

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101160 Posting of License
(a) The license shall be posted in a prominent, publicly accessible location in the center.

This requirement is not met as evidenced by:
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The facility will post the facility license in a prominent, publicly accessible location.

Director or assistant director will text or email a photo of the posted license by March 2, 2026
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Based on interview with assistant director and observation of the area where parents pick up and drop off children. LPA determined that the license is not posted in a prominent, publicly accessible location which poses a potential health, safety or personal rights risk to persons in care.
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Type B
03/02/2026
Section Cited
CCR101223(b)(2)

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This requirement is not met as evidenced by:
(b) The center shall inform each child's authorized representative of the rights specified in (a) (1) through (8) above.
(2) The center shall post a copy of the LIC 613A Personal Rights Form (9/96) in a prominent, publicly accessible area in the center.
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The facility will post a copy of the Personal Rights Form LIC 613A in a prominent, publicly accessible location.

Director or assistant director will text or email a photo of the posted Personal Rights Form LIC 613A by March 2, 2026
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Based on interview with assistant director and observation of the area where parents pick up and drop off children. LPA determined that LIC 613A Personal Rights is not posted in a prominent, publicly accessible location which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Daniel J Oquendo
NAME OF LICENSING PROGRAM MANAGER:
Katie Krenn
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 02/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 02/20/2026


LIC809 (FAS) - (06/04)
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Document Has Been Signed on 02/20/2026 03:53 PM - It Cannot Be Edited


Created By: Katie Krenn On 02/20/2026 at 12:22 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: WHOLE KID SCHOOL
FACILITY NUMBER: 414004816

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/02/2026
Section Cited
CCR
101218.1(c)

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(c) The licensee shall post the PUB 393 (8/02), Child Care Center Notification of Parents' Rights Poster in a prominent, publicly accessible area in the child care center at all times.

This requirement is not met as evidenced by:
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The facility will post a copy of the Child Care Center Notification of Parents' Rights Poster, PUB 393 in a prominent, publicly accessible location.
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Based on interview with assistant director and observation of the area where parents pick up and drop off children. LPA determined that PUB 393 (8/02), Child Care Center Notification of Parents' Rights Poster is not posted in a prominent, publicly accessible location which poses a potential health, safety or personal rights risk to persons in care.
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Director or assistant director will text or email a photo of the posted Child Care Center Notification of Parents' Rights Poster, PUB 393 by March 2, 2026
Type B
03/02/2026
Section Cited
CCR101225(f)

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(f) The licensee shall post signs at the entrance to the child care center that provide the telephone number of the local health department and information on child passenger restraint systems pursuant to Health and Safety Code section 1596.95(g) and Vehicle Code sections 27360 and 27360.5
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The facility will post a copy of the telephone number of the local health department and information on child passenger restraint systems pursuant to Health and Safety Code section 1596.95(g) in a prominent, publicly accessible location.
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This requirement is not met as evidenced by:
Based on interview with assistant director and observation of the area where parents pick up and drop off children. LPA determined that the telephone number of the local health department and information on child passenger restraint systems are not posted in an area regularly accessible to parents and caregivers which poses a potential health, safety or personal rights risk to persons in care.
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Director or assistant director will text or email a photo of the posted the telephone number of the local health department and information on child passenger restraint systems pursuant to Health and Safety Code section 1596.95(g) by March 2, 2026
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Daniel J Oquendo
NAME OF LICENSING PROGRAM MANAGER:
Katie Krenn
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 02/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 02/20/2026


LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: WHOLE KID SCHOOL
FACILITY NUMBER: 414004816
VISIT DATE: 02/20/2026
NARRATIVE
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Facility Representative was reminded that all adults 18 and over, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated.
LPA discussed the safe sleep regulations with facility representative and discussed the Child Care Licensing Safe Sleep webpage at https://www.cdss.ca.gov/inforesources/child-care-licensing/public-information-and-resources/safe-sleep as an additional resource.
Incidental Medical Services (IMS) policy was discussed. For IMS information see PIN 22-02-CCP. When any IMS is provided, a Plan for Providing IMS must be submitted to the Department. The following information regarding ADA was provided: US Department of Justice (USDOJ) toll-free ADA Information Line at (800) 514-0301 (voice)/ (800) 514-0383 (TTY) and link to publication: Commonly Asked Questions about Child Care Centers and the ADA, available at: https://www.ada.gov/resources/child-care-centers/.
Facility Representative was informed of the MyChildCarePlan.org website; a consumer education website that helps families obtain child care by connecting them to child care providers and Resource and Referral Agencies (R&Rs) throughout California.
To improve the quality and value of the inspection process, a survey may be sent to the email address provided. Please complete the survey and share your inspection experience. If you have any questions regarding the process or CARE tools, please send email inquiries to inspectionprocess@dss.ca.gov. For additional information regarding the inspection and its tools and methods, please visit the Program website at www.cdss.ca.gov/inforesources/community-care-licensing/inspection-process.

LPA Katie Krenn informed Assistant Director, Ilaise Meli that this report dated (February, 20 2026) documents two Type A citations which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.
Also, LPA Katie Krenn informed Assistant Director, Ilaise Meli to provide a copy of this licensing report dated February, 20 2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/ guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Two Type A and four Type B Citations were issued during today's visit.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted, appeal rights and report were reviewed with the Assistant Director, Ilaise Meli.
NAME OF LICENSING PROGRAM MANAGER: Daniel J Oquendo
NAME OF LICENSING PROGRAM ANALYST: Katie Krenn
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
LIC809 (FAS) - (06/04)
Page: 5 of 6
Document Has Been Signed on 02/20/2026 03:53 PM - It Cannot Be Edited


Created By: Katie Krenn On 02/20/2026 at 01:05 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: WHOLE KID SCHOOL
FACILITY NUMBER: 414004816

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/23/2026
Section Cited
CCR
101416.2(b)

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(b) Prior to employment, an infant care teacher shall have completed, with passing grades, at least three postsecondary semesters or equivalent quarter units in early childhood education or child development, and three postsecondary semester or equivalent quarter units related to the care of infants, at an accredited or approved college or university.
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The facility will ensure that a fully qualified teacher with three postsecondary semester or equivalent quarter units related to the care of infants, is present and actively caring for infants and supervising aides, whenever infants are in care.
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This requirement is not met as evidenced by:

Based on file review, LPA determined that none of the staff currently caring for infants has completed three postsecondary semester or equivalent quarter units related to the care of infants, which poses an immediate health, safety or personal rights risk to persons in care.
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Director or assistant director will email a scanned copy of the qualifications for at least two fully qualified infant teachers with three postsecondary semester or equivalent quarter units related to the care of infants and an updated Personnel Report (LIC 500) by February 23, 2026.
Type A
02/23/2026
Section Cited
CCR101216(g)(1)

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(g) All personnel...(1)Except as specified in (3) below, good physical health shall be verified by a health screening, including a test for tuberculosis, performed by or under the supervision of a physician not more than one year prior to or seven days after employment or licensure.
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The facility will ensure that all staff will have both a health screening and verification of tuberculosis clearance available for review.
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This requirement is not met as evidenced by:

Based on file review, LPA determined that one staff is without verification of tuberculosis clearance, which poses an immediate health, safety or personal rights risk to persons in care.
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Director or assistant director will email verification of tuberculosis clearance for the infant teacher without verification of tuberculosis clearance in their file by February 23, 2026.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Daniel J Oquendo
NAME OF LICENSING PROGRAM MANAGER:
Katie Krenn
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 02/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 02/20/2026


LIC809 (FAS) - (06/04)
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