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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 414004816
Report Date: 03/12/2026
Date Signed: 03/13/2026 01:14:09 PM

Document Has Been Signed on 03/13/2026 01:14 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME:WHOLE KID SCHOOLFACILITY NUMBER:
414004816
ADMINISTRATOR/
DIRECTOR:		DOAN, MICHELLEFACILITY TYPE:
830
ADDRESS:135 WILLOW ROADTELEPHONE:
(650) 382-9388
CITY:MENLO PARKSTATE: CAZIP CODE:
94025
CAPACITY: 8TOTAL ENROLLED CHILDREN: 7CENSUS: 5DATE:
03/12/2026
TYPE OF VISIT:POCUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
08:32 AM
MET WITH:Michelle Doan & Ilaise MeliTIME VISIT/
INSPECTION COMPLETED:
04:15 PM
NARRATIVE
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On March 12, 2026 at approximately 8:30AM, Licensing Program Analyst (LPA) Katie Krenn conducted an unannounced Plan of Correction Visit. LPA met with Assistant Director, Ilaise Meli (D2) and explained the purpose of today's visit. The director, Michelle Doan (D1) arrived during the visit. Present during the visit in addition to D2 and D1 were two staff supervising five infants. Adult to child ratio was met the facility was operating within it's capacity on this day.

All staff present have completed criminal record clearances from the Department of Social Services and are associated with this facility on guardian.

This infant facility operates on the same site as Whole Kid Preschool, facility number 414004816, which was not inspected on this day. Days and hours of operation are Monday - Friday from 8:00AM to 6:00PM.
There are no pools, ponds, or similar bodies of water on the property.

LPA observed that the Facility License is posted in front of the facility and is visible to the public. LPA observed that other required documents, such as the Notification of Parents’ Rights (PUB 393), Personal Rights (LIC 613A), Child Passenger Restraint System Poster (PUB 269), and Emergency Disaster Plan (LIC 610) were posted on posting board outside the facility in a prominent place that is visible to parents and care givers during pickup and drop off, as discussed with D2 during the last visit.

LPA did not observe the Notice of Site Visit (LIC 9213) nor a copy of the licensing report from the visit on February 20, 2026. When LPA inquired why the Notice of Site Visit (LIC 9213) was not posted, D1 stated that it had been posted. Per D1, they believe that a parent must have taken it. LPA reminded D1 that it is their responsibility to ensure that it is posted and advised D1 to check daily to ensure that it was still posted. LPA printed an additional copy of the Notice of Site Visit (LIC 9213) and advised D1 to post a copy, so that if something happens to the posted copy, the facility can put up another copy.
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NAME OF LICENSING PROGRAM MANAGER: Daniel J Oquendo
NAME OF LICENSING PROGRAM ANALYST: Katie Krenn
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 03/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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Document Has Been Signed on 03/13/2026 01:14 PM - It Cannot Be Edited


Created By: Katie Krenn On 03/12/2026 at 09:34 AM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: WHOLE KID SCHOOL
FACILITY NUMBER: 414004816

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/13/2026
Section Cited
HSC
1596.8595(c)(1)(3)

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(a)(1) Each licensed child day care facility shall post a copy of any licensing report pertaining to the facility that documents either a facility visit...that results in a citation for a violation that, if not corrected, will create a direct and immediate risk to the health, safety, or personal rights of children in care. The licensing report provided by the department shall be posted
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The facility will post a copy of the licensing report from the visit on February 20, 2026 in a prominent, publicly accessible location, ajacent to the Notice of Site Visit.
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immediately upon receipt, adjacent to the postings required pursuant to Section 1596.817...
This requirement is not met as evidenced by:
Based on observation, LPA determined that a copy of the licensing report was not posted anywhere in the faclity.
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Director or assistant director will text or email a photo of the posted Notice of Site Visit.
Type B
03/13/2026
Section Cited
HSC1596.817(a)(2)(A)

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1596.817 (a) When the department conducts a site visit of a licensed child day care facility, the department shall post on, or immediately...adjacent to the postings required pursuant to section 1596.8595, a notice...that includes all of the following: (1) The date of the site visit.
(2) Whether the facility was cited for violating...regulations...of the following categories was cited: (A) A violation that,
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The facility will post a copy of the Notice of Site Visit from the visit on February 20, 2026 in a prominent, publicly accessible location ajacent to the licensing report.
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if not corrected, will have a direct and immediate risk to the health, safety, or personal rights of children in care.
This requirement is not met as evidenced by:
Based on observation, LPA determined that a copy of the licensing report was not posted anywhere in the faclity.
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Director or assistant director will text or email a photo of the posted Licensing Report.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Daniel J Oquendo
NAME OF LICENSING PROGRAM MANAGER:
Katie Krenn
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 03/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 03/12/2026


LIC809 (FAS) - (06/04)
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Document Has Been Signed on 03/13/2026 01:14 PM - It Cannot Be Edited


Created By: Katie Krenn On 03/12/2026 at 01:47 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: WHOLE KID SCHOOL
FACILITY NUMBER: 414004816

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/16/2026
Section Cited
HSC
1596.8595(c)(1)

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(c)(1) A licensed child day care facility shall provide to the...guardians of each child receiving services in the facility copies of any licensing report that documents any Type A citation that represents an immediate risk to the health, safety, or personal rights of children in care...(3) The licensee shall require each recipient...to sign a statement indicating that he or she has received the document and the date it was
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The facility will provide all parents or guardians of infants that are currently in care or were in care on February 20, 2026 a printed copy of the report from the visit on February 20, 2026. The facility will also require all parents or guardians to sign the LIC 9224 form acknowledging the receipt of the report. All parents who enroll an infant on or before February 20, 2027 must also receive a copy of the report and sign the LIC 9224 form. The
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received. (4) The licensee shall keep verification of receipt in each child's file.
This requirement is not met as evidenced by:
Based on record review, LPA reviewed the records of all the enrolled infants and none of the files included a LIC 9224 form, acknowledging the receipt of licensing reports.
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signed copy of the LIC 9224 form, must be kept in the child's file and available for review.

Director or assistant director will scan and email or fax a copy of the signed LIC 9224 forms for each infant enrolled.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Daniel J Oquendo
NAME OF LICENSING PROGRAM MANAGER:
Katie Krenn
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 03/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 03/12/2026


LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: WHOLE KID SCHOOL
FACILITY NUMBER: 414004816
VISIT DATE: 03/12/2026
NARRATIVE
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LPA inquired about why monthly menus were not posted. Per D2, they email the menus out weekly and usually posts a monthly menu, but they had not gotten to posting this months menu. LPA reminded D2 that the requirement is that menus are posted at least one week in advance. LPA requested that D2 forward a copy of the March menus that have been emailed out to parents.

LPA reviewed documents from staff files that were unavailable during the previous visit. LPA made copies of some of the files for further review.

LPA reviewed the files of nine infants, confirming that their emergency contact and medical information were complete and in order. Seven of the infants are currently enrolled in the infant program and two of the infants that were in the infant program on February 20, 2026 have been promoted to the toddler program, which is at the same location, but under a separate license. None of the children’s files had the Acknowledgment of Receipt of Licensing Reports (LIC 9224). LPA gave a copy of the form to D1 and reviewed the form and the requirements of the form. D1 stated that they would print copies of the licensing report from the visit on February 20, 2026 and copies of the Acknowledgment of Receipt of Licensing Reports (LIC 9224) form for the parents or guardians of infants that were, are, or will be enrolled between February 20, 2026 and February 20, 2027.

Facility Representative was reminded that all adults 18 and over, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated.

LPA discussed the safe sleep regulations with facility representative and discussed the Child Care Licensing Safe Sleep webpage at https://www.cdss.ca.gov/inforesources/child-care-licensing/public-information-and-resources/safe-sleep as an additional resource.

Incidental Medical Services (IMS) policy was discussed. For IMS information see PIN 22-02-CCP. When any IMS is provided, a Plan for Providing IMS must be submitted to the Department. The following information regarding ADA was provided: US Department of Justice (USDOJ) toll-free ADA Information Line at (800) 514-0301 (voice)/ (800) 514-0383 (TTY) and link to publication: Commonly Asked Questions about Child Care Centers and the ADA, available at: https://www.ada.gov/resources/child-care-centers/.
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NAME OF LICENSING PROGRAM MANAGER: Daniel J Oquendo
NAME OF LICENSING PROGRAM ANALYST: Katie Krenn
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC809 (FAS) - (06/04)
Page: 5 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: WHOLE KID SCHOOL
FACILITY NUMBER: 414004816
VISIT DATE: 03/12/2026
NARRATIVE
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Facility Representative was informed of the MyChildCarePlan.org website; a consumer education website that helps families obtain child care by connecting them to child care providers and Resource and Referral Agencies (R&Rs) throughout California.

To improve the quality and value of the inspection process, a survey may be sent to the email address provided. Please complete the survey and share your inspection experience. If you have any questions regarding the process or CARE tools, please send email inquiries to inspectionprocess@dss.ca.gov. For additional information regarding the inspection and its tools and methods, please visit the Program website at www.cdss.ca.gov/inforesources/community-care-licensing/inspection-process.

LPA Katie Krenn informed Director, Michelle Doan that the previous licensing report dated February 20, 2026 documents two Type A citations which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Katie Krenn informed Director, Michelle Doan to provide a copy of the previous licensing report dated February 20, 2026 that documents any Type A citations to parents or guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents or guardians for 12 months from the date of that licensing report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in each child's file for verification.

LPA stated that the director may be called in for an Office Visit.

LPA cleared six citations during the visit.

Three Type B Citations were issued during today's visit.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted, appeal rights and report were reviewed with the Director, Michelle Doan.
NAME OF LICENSING PROGRAM MANAGER: Daniel J Oquendo
NAME OF LICENSING PROGRAM ANALYST: Katie Krenn
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026
LIC809 (FAS) - (06/04)
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