414004816-2-20-2026-05-CC-DJOO-DSYQZF-20260409123638

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414004816
Report Date: 02/20/2026
Date Signed: 02/20/2026 03:50:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Katie Krenn

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260116121205

FACILITY NAME:	WHOLE KID SCHOOL		FACILITY NUMBER:	414004816
ADMINISTRATOR:	DOAN, MICHELLE		FACILITY TYPE:	830
ADDRESS:	135 WILLOW ROAD		TELEPHONE:	(650) 382-9388
CITY:	MENLO PARK	STATE: CA	ZIP CODE:	94025
CAPACITY:	8	CENSUS: 5	DATE:	02/20/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Ilaise Meli		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Day care child sustained unexplained injuries due to staff abuse or neglect while in care.

INVESTIGATION FINDINGS:

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On February 20, 2026 at approximately 9:30AM, Licensing Program Analyst (LPA) Katie Krenn arrived at the child care center unannounced to close the complaint investigation into the above allegation. LPA met with the Assistant Director, Ilaise Meli. Present during the visit in addition to Assistant Director were two staff supervising five infants.

During the course of the investigation, LPA conducted interviews, observations, and reviewed pertinent documentation provided by parties involved. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the Assistant Director, Ilaise Meli. A printed copy of the report and notice of site visit were provided at the conclusion of the inspection. Notice of site visit must remain posted for 30 days for public review.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Katie Krenn
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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