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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004968
Report Date: 06/09/2026
Date Signed: 06/09/2026 04:21:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2026 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260425205316
FACILITY NAME:BRIGHT HORIZONS AT SAN MATEOFACILITY NUMBER:
414004968
ADMINISTRATOR:MONTECLARO, LALAINEFACILITY TYPE:
850
ADDRESS:1700 ALAMEDA DE LAS PULGASTELEPHONE:
(650) 844-6460
CITY:SAN MATEOSTATE: CAZIP CODE:
94403
CAPACITY:72CENSUS: DATE:
06/09/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Director, Lalaine MonteclaroTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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-Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On June 9, 2026, at approximately 9:10AM, Licensing Program Analyst (LPA) Jonathan Tse conducted an unannounced complaint investigation visit at the facility. LPA met with Director Lalaine Monteclaro and explained the purpose of the visit.

During the course of the investigation, LPA conducted site observations, record review, and interviews with relevant parties. LPA did not observe the facility to be operating out of ratio. Based on record review, LPA observed that teachers stationed in each classroom have units and are qualified as teachers. Interviews indicated that there are methods of communication (walkie talkies/telephones) that can be used by teachers to request assistance to meet ratios. There is no direct evidence to support or deny the above allegation.



***Continued on Page Two***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20260425205316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: BRIGHT HORIZONS AT SAN MATEO
FACILITY NUMBER: 414004968
VISIT DATE: 06/09/2026
NARRATIVE
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***Page Two***
Based on relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. A notice of site visit was provided and must remain posted for 30 days.

Exit interview was conducted and report was reviewed with Director, Lalaine Monteclaro.
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3