414004968-8-20-2026-05-CC-AZEA-DXPPD4-20260907111255

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414004968
Report Date: 08/20/2026
Date Signed: 08/20/2026 04:17:41 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2026 and conducted by Evaluator Jonathan Tse

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260626141012

FACILITY NAME:	BRIGHT HORIZONS AT SAN MATEO		FACILITY NUMBER:	414004968
ADMINISTRATOR:	MONTECLARO, LALAINE		FACILITY TYPE:	850
ADDRESS:	1700 ALAMEDA DE LAS PULGAS		TELEPHONE:	(650) 844-6460
CITY:	SAN MATEO	STATE: CA	ZIP CODE:	94403
CAPACITY:	72	CENSUS: 54	DATE:	08/20/2026
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Director, Lalaine Monteclaro		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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-Staff are not ensuring adequate staffing to operate within ratio
-Staff are not ensuring adequate staffing to meet the toileting needs of children in care.

INVESTIGATION FINDINGS:

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On August 20, 2026, at approximately 12:15PM, Licensing Program Analysts (LPAs) Tse and Alvarado conducted an unannounced complaint investigation visit at the facility. LPAs met with Director Lalaine Monteclaro and explained the purpose of the visit. Present during the visit were 8 staff and 54 preschool age children.

During the course of the investigation, site observations, interviews, and record reviews were conducted. During site visits, LPAs observed the facility to be operating within ratio requirements. Based on record review, qualifications of teachers employed at the facility were verified. Sign-in sheets and teacher schedules were reviewed. There is no direct evidence to support or deny the above allegations.

Based on relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. A notice of site visit was provided and must remain posted for 30 days.
Exit interview was conducted and report was reviewed with Director, Lalaine Monteclaro.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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