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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414005030
Report Date: 11/03/2025
Date Signed: 11/03/2025 04:37:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Ruhi Wadhwa
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251022095923
FACILITY NAME:HUGS HANGOUTFACILITY NUMBER:
414005030
ADMINISTRATOR:COHN, PAMFACILITY TYPE:
850
ADDRESS:2500 COTTONWOOD DRIVETELEPHONE:
(650) 465-7529
CITY:SAN BRUNOSTATE: CAZIP CODE:
94066
CAPACITY:60CENSUS: 9DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Pam CohnTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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1. Staff use inappropriate discipline
INVESTIGATION FINDINGS:
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On 11/3/2025, Licensing Program Analysts (LPAs) Wadhwa and Ly, arrived at the facility, unannounced to close the complaint investigation regarding the above allegation and met with Director Pam Cohn. Present at our inspection were 5 staff and 9 children. All staff present today were verified to have fingerprint clearance on file.

During the investigation, LPAs conducted staff interviews, site observations and record reviews. Based on investigation and information gathered through interviews and evidence collected, the allegation 1.Staff use inappropriate discipline; the preponderance of evidence standards has been met; therefore, the above allegation is found to be SUBSTANTIATED. A Type “B” violation was issued today for the allegation that staff used inappropriate discipline in accordance with the California Code of Regulations, Title 22, Division 12, Chapter 1. See attached LIC9099D.

A Plan of Correction (POC) was developed and reviewed with the Director.

Exit interview was conducted and a copy of this report was reviewed and provided to the Director, Pam Cohn.
NOTICE OF SITE VISIT WAS GIVEN AND SHALL REMAIN POSTED FOR 30 DAYS.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20251022095923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: HUGS HANGOUT
FACILITY NUMBER: 414005030
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/03/2025
Section Cited
CCR
101223
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Personal Rights (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidencced by:
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Director will take the following actions:
1. Conduct staff trainings periodically on developmentally appropriate ways of discplining and managing children.
2. Teachers will submit a daily observations and reflections form noting any incidents or challenges in the classroom.
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Based on record review and interviews conducted, it was confirmed that, at least, on one occasion, a child was made to sit seperately from the rest of the class for being disruptive at lunch time and on another occasion, child was asked to put their head down for being disruptive at circle time.
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Director submitted a written note to LPAs with the actions taken since the complaint was recieved. The note also included a copy of the " Daily Observations and Reflections" form that teachers must submit at the end of the day to ensure timely documentation and handling of classroom challenges. Director will email a copy of staff training and meetings attendance.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2