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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414005030
Report Date: 05/12/2026
Date Signed: 05/12/2026 02:43:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Nathan Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260323122819
FACILITY NAME:HUGS HANGOUTFACILITY NUMBER:
414005030
ADMINISTRATOR:COHN, PAMFACILITY TYPE:
850
ADDRESS:2500 COTTONWOOD DRIVETELEPHONE:
(650) 465-7529
CITY:SAN BRUNOSTATE: CAZIP CODE:
94066
CAPACITY:60CENSUS: 30DATE:
05/12/2026
UNANNOUNCEDTIME BEGAN:
01:22 PM
MET WITH:Kimaly NguyenTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff do not treat daycare children with dignity and respect.
INVESTIGATION FINDINGS:
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On May 12, 2026, Licensing Program Analyst (LPA) Garcia conducted unannounced complaint inspection. LPA met with site supervisor, Kimaly Nguyen and explained the purpose of the visit. Present during today's inspection there were 7 staff and 30 preschool age children. The facility director was not present due to an appointment.

Based on interviews conducted and pertinent information gathered in the course of the investigation, the allegation "Staff do not treat daycare children with dignity and respect. " is substantiated, meaning the preponderance of evidence standard has been met. A Type B violation has been issued for children's Personal Rights in accordance with the Title 22 Division 12 of California Code of Regulations. See LIC 809D.

Exit interview conducted and report was reviewed with site supervisor, Kimaly Nguyen

A copy of the report was given to the Area Manager along with a Notice of Site Visit, that must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Nathan Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20260323122819
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: HUGS HANGOUT
FACILITY NUMBER: 414005030
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/29/2026
Section Cited
CCR
101223(a)3
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:

(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

This requirement is not met as evidenced by:
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All facility staff members will conduct a training regarding Children's Personal Rights. A record of all the staff that attended and the nature of the training conducted will be sent to LPA by set due date.
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Based on the course of the investigation, interviews were conducted and the facility did not comply with section cited above which posed a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Nathan Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2