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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414005097
Report Date: 08/13/2026
Date Signed: 08/13/2026 12:01:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2026 and conducted by Evaluator Diana Alvarado
COMPLAINT CONTROL NUMBER: 05-CC-20260608192551
FACILITY NAME:HAPPY HALL SCHOOLS-DOLORES WAYFACILITY NUMBER:
414005097
ADMINISTRATOR:MICHELLE MARQUEZFACILITY TYPE:
860
ADDRESS:350 DOLORES WAYTELEPHONE:
(650) 588-0128
CITY:SOUTH SAN FRANCISCOSTATE: CAZIP CODE:
94080
CAPACITY:56CENSUS: 0DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Michelle “Shelly” MarquezTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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- Staff leave daycare children unsupervised
- Staff yell at daycare children
- Staff handle daycare children in an aggressive manner
- Staff do not treat daycare children with dignity and respect
- Staff operate out of ratio
INVESTIGATION FINDINGS:
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On August 13th, 2026, at approximately 9:30AM, Licensing Program Analyst (LPA) Alvarado conducted an unannounced, complaint investigation to deliver findings and met with Facility Director Michelle “Shelly” Marquez(D1) regarding the above allegations and explained the purpose of the visit.

LPA along with (D1) toured the facility indoors and outdoors. Complaint was received by the Department on June 8th, 2026. Present in the facility during today’s inspection is (D1), and 5 staff Members. No children were present during today’s inspection, and Per (D1) Facility was using the day as a staff development day. (D1) stated that children will return to school on 8/17/2026 for the new school year. All adults present have fingerprint clearance and are associated as of today’s inspection.

During the course of the investigation LPA conducted site observations, interviews with staff members, random selection of parent interviews, interviews with involved parties and As well as relevant documents that were gathered during the course of the investigation. The investigation determined that there is not enough available information to prove that Staff leave daycare children unsupervised, staff yell at daycare children, staff handle daycare children in an aggressive manner, staff do not treat daycare children with dignity and respect, and staff operate out of ratio.

Although the allegations above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the above allegations are UNSUBSTANTIATED.

Continued on Page 2...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Diana Alvarado
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 05-CC-20260608192551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: HAPPY HALL SCHOOLS-DOLORES WAY
FACILITY NUMBER: 414005097
VISIT DATE: 08/13/2026
NARRATIVE
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Page 2 Continued...

No deficiencies were cited during today’s visit on August 13, 2026. Appeal Rights were Provided. A notice of site visit was provided and must remain posted for and 30 Days.

Exit interview conducted and report was reviewed with the Facility Director, Michelle “Shelly” Marquez
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Diana Alvarado
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4