414005173-9-3-2026-05-CC-AZEA-DXX2F6-20260914172058

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 414005173
Report Date: 09/03/2026
Date Signed: 09/03/2026 01:41:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator Jonathan Tse

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260630081436

FACILITY NAME:	LEARN AND PLAY MONTESSORI SAN CARLOS		FACILITY NUMBER:	414005173
ADMINISTRATOR:	KORESSA DEVON XUEREB		FACILITY TYPE:	860
ADDRESS:	510 LAUREL STREET		TELEPHONE:	(650) 800-9464
CITY:	SAN CARLOS	STATE: CA	ZIP CODE:	94070
CAPACITY:	118	CENSUS: 39	DATE:	09/03/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Director, Koressa Xuereb		TIME COMPLETED:	01:55 PM

ALLEGATION(S):

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-Staff handles day care children in a rough manner

INVESTIGATION FINDINGS:

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On 9/3/2026, at approximately 1:00PM, Licensing Program Analysts (LPAs) Jonathan Tse and Nathan Garcia conducted an unannounced complaint investigation visit at the facility. LPAs met with Director Koressa Xuereb and explained the purpose of the visit.

During the course of the investigation, LPAs conducted site observations, record review, and interviews with relevant parties. Based on site observations, LPAs did not observe a staff member handling children in a rough manner. The facility denied the allegation. Based on relevant evidence collected and reviewed, there is no direct evidence to support or deny the above allegation. The preponderance of evidence standard has not been met.

Based on relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. A notice of site visit was provided and must remain posted for 30 days.
Exit interview was conducted and report was reviewed with Director Koressa Xuereb.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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