415600689-11-14-2023-14-AS-CHAY-CY2SFQ-20231129125034

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 415600689
Report Date: 11/13/2023
Date Signed: 11/14/2023 02:33:22 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2023 and conducted by Evaluator Christina Hadley

COMPLAINT CONTROL NUMBER: 14-AS-20230630154615

FACILITY NAME:	STRATFORD, THE		FACILITY NUMBER:	415600689
ADMINISTRATOR:	CAMILLE CHRISTIE		FACILITY TYPE:	741
ADDRESS:	601 LAUREL AVE		TELEPHONE:	(650) 342-4106
CITY:	SAN MATEO	STATE: CA	ZIP CODE:	94401
CAPACITY:	96	CENSUS:	DATE:	11/13/2023
		UNANNOUNCED	TIME BEGAN:	01:46 PM
MET WITH:			TIME COMPLETED:	01:47 PM

ALLEGATION(S):

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The attorney for the HOA contends residents should have a vote in selection of a management company, including whether to extend the contract with the current management company.

INVESTIGATION FINDINGS:

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During the course of the investigation into this allegation, the following was determined:
• In a CCRC, the residents are not a party to the management agreement, even in equity projects.
• The provider, as the licensee, is fully responsible for selecting and paying management. In the context of the Stratford, Sunrise’s right act as a provider and to select managers appears to derive from its ownership of certain easements.
• The Department understands these easements to be sufficient to establish Sunrise’s control over the community such that it can be licensed and granted a certificate of authority.
• The Department is responsible for approving and licensing any management company hired to manage a continuing care retirement community.
• It cannot approve of the HOA selecting managers of a licensed community when the HOA does not hold the license. That responsibility lies solely with the licensee, Sunrise. Note that HOAs are prohibited from holding CCRC Certificates of Authority (Health and Safety Code section 1771(p)(10)).

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Allison Nakatomi	TELEPHONE: (916) 531-5336
LICENSING EVALUATOR NAME: Christina Hadley	TELEPHONE: (916) 6517853
LICENSING EVALUATOR SIGNATURE:	DATE: 11/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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