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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415600689
Report Date: 11/13/2023
Date Signed: 11/14/2023 02:51:57 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2023 and conducted by Evaluator Christina Hadley
COMPLAINT CONTROL NUMBER: 14-AS-20230630154615
FACILITY NAME:STRATFORD, THEFACILITY NUMBER:
415600689
ADMINISTRATOR:CAMILLE CHRISTIEFACILITY TYPE:
741
ADDRESS:601 LAUREL AVETELEPHONE:
(650) 342-4106
CITY:SAN MATEOSTATE: CAZIP CODE:
94401
CAPACITY:96CENSUS: DATE:
11/13/2023
UNANNOUNCEDTIME BEGAN:
12:55 PM
MET WITH:TIME COMPLETED:
12:56 PM
ALLEGATION(S):
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Sunrise has lower standards for consumer protection for its residents than required for HOA residents. Sunrise residents should have the same consumer protections as HOA residents.
INVESTIGATION FINDINGS:
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• A review of the continuing care contract executed by both the Provider and the residents revealed that the Provider made plain in its contracts that the residents may not have the same protections as HOA residents.
• Specifically, the contract states that the Department of Real Estate “…may not have imposed some requirements on this project which would, in the absence of concurrent jurisdiction with the Department of Social Services, normally be imposed on a condominium project.”
• Residents executed the contracts acknowledging the possibility of reduced requirements or protections.
• Further – It has been determined that This Department is not responsible for enforcing Department of Real Estate Regulations. The declarations and contracts set out that Sunrise is operating a CCRC and has an exclusive easement to do so. So long as the facility is operated consistent with CDSS’ statutes and regulations, the department has no basis for taking action based on a violation of real estate licensing requirements.
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Allison NakatomiTELEPHONE: (916) 531-5336
LICENSING EVALUATOR NAME: Christina HadleyTELEPHONE: (916) 6517853
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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