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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415600870
Report Date: 11/19/2024
Date Signed: 11/19/2024 12:15:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2024 and conducted by Evaluator Jaime Vado
COMPLAINT CONTROL NUMBER: 14-AS-20241112094538
FACILITY NAME:SWEETWOOD HOMEFACILITY NUMBER:
415600870
ADMINISTRATOR:ROBERTO BALAUROFACILITY TYPE:
735
ADDRESS:1311 SWEETWOOD DRIVETELEPHONE:
(650) 703-1217
CITY:DALY CITYSTATE: CAZIP CODE:
94015
CAPACITY:4CENSUS: 4DATE:
11/19/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Administrator - Roberto BalauroTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
- Staff stole resident’s personal funds
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/19/2024, Licesning Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit. LPA met with the administrator Roberto Balauro and explained the purpose of today's visit. There is one client present and three staff.

During today's visit LPA interviewed staff and reviewed P&I. LPA reviewed the P&I of all 4 residents and the logs. Per the P&I reviewed all is accounted for. Only one client does not have P&I held by the facility due to that client having a conservator. Per money count and P&I log reviewed, the client money held at the facility is current. LPA attempted to reach the complainant but there is no answer and no voicemail set up. LPA cannot confirm if this allegation took place at this time. This allegation is unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.

Report is reviewed with the administrator and a copy is provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Jaime Vado
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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