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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415600870
Report Date: 12/12/2025
Date Signed: 12/12/2025 10:39:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Komal Curley
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20251030102122
FACILITY NAME:SWEETWOOD HOMEFACILITY NUMBER:
415600870
ADMINISTRATOR:ROBERTO BALAUROFACILITY TYPE:
735
ADDRESS:1311 SWEETWOOD DRIVETELEPHONE:
(650) 703-1217
CITY:DALY CITYSTATE: CAZIP CODE:
94015
CAPACITY:4CENSUS: 4DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Administrator, Roberto BalauroTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not allow resident access to P&I funds.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On December 12, 2025, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced complaint visit to deliver the findings for the above allegations. LPA met with Administrator, Roberto Balauro and explained the purpose of the visit.

Regarding the allegation, staff does not allow resident access to P&I funds, according to the reporting party, resident (name not provided) is upset asking where his/her P&I money is. No further information is forthcoming.

During the investigation, LPA interviewed clients, staff and reviewed P&I log. LPA reviewed the P&I of all 4 clients and the logs. P&I reviewed all is accounted for. According to staff interviewed, only one client (R1) does not have P&I being managed by the facility due to that R1 having a conservator, however R1's P&I money is being maintained at the facility and being given every two weeks per arrangement with R1's conservator. In addition 4/4 clients interviewed indicated that when they request for money from staff, staff provide it to them.

Based on record review and interviews, the above allegation is UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations is unsubstantiated. Report is reviewed with administrator and a copy is provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Curley
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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