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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415600979
Report Date: 12/04/2024
Date Signed: 12/04/2024 11:37:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Murial Han
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20241029142909
FACILITY NAME:GRATIA HOMEFACILITY NUMBER:
415600979
ADMINISTRATOR:LETRONDO, LILIBETHFACILITY TYPE:
735
ADDRESS:2585 WENTWORTH DRIVETELEPHONE:
(650) 580-1266
CITY:SAN BRUNOSTATE: CAZIP CODE:
94066
CAPACITY:4CENSUS: 3DATE:
12/04/2024
UNANNOUNCEDTIME BEGAN:
11:16 AM
MET WITH:Administrator, Lilibeth LetrondoTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Staff mismanaged client funds
INVESTIGATION FINDINGS:
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On December 4, 2024, Licensing Program Analyst (LPA) Murial Han conducted an unannounced visit to deliver the complaint investigation findings. LPA met with the administrator, Lilibeth Letrondo and the manager, Veronica Cochon and LPA explained the purpose of today's visit.

Regarding to the allegation of- staff mismanaged client funds, there is no additional information forthcoming from the reporting party. However, during the initial reporting, the reporting party stated that the facility is spending client's P & I money at the facility's discretion; clients are not allowed to spend their own money during Saturday outings, facility staff would pretend to let clients pick what they want and when it's time to check out, staff would return everything and they did not give them their money, and the facility manager and the administrator spend clients money how they wanted to spend it and not how the clients wanted to spend it.

As part of the investigation, LPA interviewed facility staff, the facility manager, the administrator, and the responsible party.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Murial Han
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 14-AS-20241029142909
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: GRATIA HOME
FACILITY NUMBER: 415600979
VISIT DATE: 12/04/2024
NARRATIVE
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The administrator and the house manager denied the allegation and stated that the facility handles P & I for all three residents and the facility staff provided assistance with making purchases during outings such as Halloween customs, items on Amazon, etc. They stated that resident #1 (R1) is capable of handling his/her own money during outings. However resident #2 (R2) and resident #3(R3) required more assistance and guidance with their purchases due to their diagnosis and they usually would not want to buy anything unless the staff members encouraged them with choices and options.

They also stated that during outings, the facility staff would take the resident's wallets and would bring back the receipts if purchases were made. Furthermore, they stated that not all the outings were shopping related, the residents also enjoyed going to the beach, to the mall, to the stores, to the park, and to the library.

LPA interviewed 4 staff members and all of them reported that they have resident's P & I money with them during outings for the residents to make purchases if they wanted to. They reported that R1 is independent and carried his/her own money to buy stuff and R2 and R3 required more assistance and supervision. They also reported that R2 would buy art supplies and R3 enjoyed meals.

LPA interviewed responsible parties and they reported that they have not encountered any negative experience with how the facility handled their loved one's money. In addition, they reported that they fully trust the administrator, and the facility staff with their loved ones money. Furthermore, they reported that they have witnessed facility staff purchasing new clothes and new shoes for their loved one.

During the visit, LPA observed P & I money for all the residents were reconciled correctly with attached receipts of the purchases. In addition, LPA observed personal purchases were made for each resident at different stores and/or on-line such as Pokeman stickers, food, Halloween costumes, leggings, jackets, etc.

After the investigation, this allegation is deemed to be unsubstantiated.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

This report is reviewed and discussed with the manager and the administrator. A copy is provided.
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Murial Han
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2