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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415600982
Report Date: 06/18/2025
Date Signed: 06/18/2025 11:06:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Komal Charitra
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20250617152958
FACILITY NAME:FOCUS DAY PROGRAM IIFACILITY NUMBER:
415600982
ADMINISTRATOR:RUIZ, YOLANDAFACILITY TYPE:
775
ADDRESS:575 PRICE AVENUETELEPHONE:
(650) 362-3990
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94063
CAPACITY:60CENSUS: 50DATE:
06/18/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Program Administrator, Yolando RuizTIME COMPLETED:
11:17 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff sleeping while on duty.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On June 18, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Program Administrator, Yolando Ruiz and explained the purpose of the visit.

Regarding the allegation, staff sleeping while on duty, according to the reporting, staff members are sleeping from 9:00am to 10:00am and 12:30pm to 1:30pm. No further information was provided by the reporting party.

During the visit, LPA interviewed staff members and toured the facility. LPA did not observe any staff members sleeping while on duty. All staff members were observed supervising clients and assisting with activities. According to staff interviewed, they have never witnessed staff sleeping on duty and if staff did sleep, it would be during their breaks and/or lunches outside in their cars.

Based on observations and interviews conducted, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed with Program Administrator and a copy is provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Charitra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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