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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415600982
Report Date: 06/18/2025
Date Signed: 06/18/2025 11:07:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Komal Charitra
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20250616143111
FACILITY NAME:FOCUS DAY PROGRAM IIFACILITY NUMBER:
415600982
ADMINISTRATOR:RUIZ, YOLANDAFACILITY TYPE:
775
ADDRESS:575 PRICE AVENUETELEPHONE:
(650) 362-3990
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94063
CAPACITY:60CENSUS: 50DATE:
06/18/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Program Administrator, Yolanda RuizTIME COMPLETED:
11:17 AM
ALLEGATION(S):
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Staff slapped a client in care.
Staff shoved a client in care.
Staff restrained clients in care.
Staff left clients unattended.
Staff did not prevent clients from eloping from the facility.
INVESTIGATION FINDINGS:
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On June 18, 2025, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Program Administrator, Yolanda Ruiz and explained the purpose of the visit.

Regarding the allegation, staff slapped a client in care, according to the reporting party,
Staff (name unknown) slapped Client 1 (R1). No further information was provided by the reporting party.

During the visit, LPA interviewed staff members. According to staff members interviewed, they have never witnessed a staff member slap any clients in care. In addition, all staff interviewed denied witnessing a staff member slap R1. LPA was unable to interview R1 as R1 is no longer a client at the day program.

Regarding the allegation, staff shoved a client in care, according to the reporting party, on 5/22/25, Staff (name unknown) shoved Client 2 (R2) in front of the Program Manager. No further information was provided by the reporting party.

During the visit, LPA interviewed the Program Manager and staff. According to the Program Manager, she denied this allegation and indicated that she did not witness a staff shove R2 or any clients at the facility. In addition, according to staff interviewed, R2 has a behavior of shoving and hitting staff, however they have never witnessed staff shove R2. LPA was not able to interview R2 as R2 is non-verbal. (Continue to 9099C).

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Charitra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 14-AS-20250616143111
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: FOCUS DAY PROGRAM II
FACILITY NUMBER: 415600982
VISIT DATE: 06/18/2025
NARRATIVE
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Regarding the allegation, staff restrained clients in care, according to the reporting party, Staff (name unknown) restrained R1 and R2. No further information was provided by the reporting party.

During the investigation, LPA interviewed staff members. According to staff members interviewed, they have never witnessed staff restrain any clients in care. Staff members denied witnessing R1 and R2 being restrained by a staff.

Regarding the allegation staff left clients unattended, according to the reporting party, staff are leaving the clients unattended to go and have smoke breaks. No further information was provided by the reporting party.

During the investigation, LPA toured the facility and interviewed staff. LPA observed four activity rooms at the program. All activity rooms were observed to have 3-7 staff members depending on the number of clients there were in each room. According to the Program Supervisor, the staff to client ratio at the program is 1:3. Based on staff interviews, there are 4 staff members that smoke outside, however when staff go and smoke, they only smoke for about 5 minutes and there are always other staff members present inside each activity room to supervise and attend to the clients.

Regarding the allegation, staff did not prevent clients from eloping from the facility, according to the reporting party, clients have eloped from the day program. No further information was provided by the reporting party.

During the investigation, LPA interviewed staff. According to staff interviewed, there has not been any incidents where clients eloped from the facility. In addition, it was indicated that there is always a staff in the hallway floating around as a "neighborhood watch" to ensure clients in the hallways are being redirected back into their activity rooms.

Based on observations and interviews conducted, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed with Program Administrator and a copy is provided.
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Charitra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2