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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415601021
Report Date: 10/23/2024
Date Signed: 10/23/2024 12:36:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2024 and conducted by Evaluator Komal Charitra
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20241016162713
FACILITY NAME:STRIDES INCLUSION CENTERFACILITY NUMBER:
415601021
ADMINISTRATOR:MOCK, RYANFACILITY TYPE:
775
ADDRESS:355 GELLERT BLVD, STE 100TELEPHONE:
(510) 342-6046
CITY:DALY CITYSTATE: CAZIP CODE:
94015
CAPACITY:60CENSUS: 27DATE:
10/23/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Administrator, Ryan MockTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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-Staff are not meeting clients needs
INVESTIGATION FINDINGS:
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On October 23, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Ryan Mock and explained the purpose of the visit.

Regarding the allegation, staff are not meeting clients needs, according to the reporting party, Staff 1 (S1) requested for help to put Client 1 (R1) in the relaxation room due to R1 having behaviors, however when S1 told Staff 2 (S2) to call Staff 3 (S3) for assistance, Staff 4 (S4) told S2 and S3 to not help knowing that R1 requires 3-4 staff members to assist with redirecting. In addition, the reporting party stated that S2 and S3 ended up assisting S1 with R1.

During the investigation, LPA interviewed administrators, S2, S3, and S4. According to the administrators, R1 is a one staff to two client ratio and does not require 3-4 staff members to assist with redirecting. In addition, the administrators indicated that if staff properly work with their clients, they would not require 3-4 staff members, as all staff members are trained to identify behaviors and immediately redirect and intervene prior to clients having behaviors. LPA reviewed staff training logs and observed that training on various topics; not limited to but including, behavior management and andecendent interventions are being conducted every Thursday. In addition to the training being conducted weekly, the staff are provided annual Crisis Prevention Intervention trainings in relation to indentifying behaviors and descalating the situation. During the visit, LPA observed R1 sitting in a classroom with one staff member present. (Continue to 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Charitra
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 14-AS-20241016162713
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: STRIDES INCLUSION CENTER
FACILITY NUMBER: 415601021
VISIT DATE: 10/23/2024
NARRATIVE
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According to staff interviewed, S1 was was asking for assistance as R1 was having behaviors and S3 immediately helped. Staff interviewed indicated that S2 initially asked S4 for assistance but due to their history, they don't get along, which is why S2 called S3 and S3 immediately assisted S1.

Therefore, based on interviews conducted, and information collected, the department has determined that although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation, Staff are not meeting clients needs is UNSUBSTANTIATED.

Report is reviewed with the Administrator, Ryan Mock and a copy is provided.
SUPERVISORS NAME: April Cowan
LICENSING EVALUATOR NAME: Komal Charitra
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2